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Conditions of use of CHAT

The use of the chat facility is restricted to people over the age of 18 years. If you are acting on behalf of a company, you must be authorised to act as a representative of the same, and you must be able to provide proof of this on request from IKEA.

Access to the CHAT facility will be available Monday to Saturday from 8:00 a.m. to 10:00 p.m. and Sundays and holidays from 10:00 a.m. to 8:00 p.m., subject to IKEA agents actively working with the company being available at the time it is accessed.

Your chat is reviewed by our customer service team and automated systems to improve your support experience. For more details on the use of personal data, please read our privacy notice

You are advised that while you are using the service, you must not provide any sensitive personal information (such as information about your health), nor anything about any third parties.

To access the CHAT you must accept the privacy policy and the terms and conditions of use and you will only have to register with your first name, last name and email address if you want to speak with an agent.

These conditions of use of the CHAT, with any subsequent updates, apply indefinitely and will remain in effect for as long as the chat remains active. 

You can use the IKEA CHAt facility if you are looking for answers to queries, or if you want to solve a problem, or if you simply want to tell us how well we dealt with you. More specifically, IKEA can help you in real time while you are shopping online, when you want to check the status of your order or when you are preparing your shopping list.
The conditions of use of the CHAT facility are as follows:

  • When you submit evaluations, these must always be legal, truthful and based on reality.
  • The user commits to using the service in accordance with the law, morality and generally observed good manners and public order, and to refrain from using the service for illegal purposes or ends which are prohibited, damaging to the rights and interests of IKEA or of third parties, or which could in any way damage, disable, overload or harm the operation of the Service. Therefore, the user will be held responsible for any harm or damage of any kind that may be caused to IKEA as a consequence of the user’s failure to comply with any of the obligations outlined in these conditions or with any legislation that may apply to the use of the service.
  • The chat must not be used for commercial purposes.
  • Users know and accept that IKEA (and the different entities within the corporate group) are the sole owners of all the brands, commercial names, logos, texts, images, slogans, illustrations, designs, photographs, videos and other elements that make up the intellectual property of the service. All the foregoing elements are regulated and protected by the laws of industrial property and national and international copyright.
  • Users will refrain from, and undertake to avoid, introducing computer viruses, worms, Trojans or any other type of malicious code intended to disrupt, destroy or limit the functionality of the chat service or to modify it in any way, or from engaging in any other activity that could be damaging to IKEA.
  • Do not provide your credit card details, your bank account details or any other financial information over the chat facility. In the event that you need to send us any sensitive information (including information concerning minors), please check before sending your message.

IKEA does not guarantee the availability, continuity or (in general) the normal operation of the Service in the case of problems or interruptions in the normal operations of the networks involved in the provision of the service.

If accessed via the internet, the use of the Service involves no cost whatsoever to the user.

IKEA reserves the right to amend, remove or change the Conditions of use of its CHAT at any time. By the same token, and with the aim of providing a correctly operating CHAT, IKEA reserves the right to temporarily suspend, without prior notice, access to the use of the Portal, should the need arise to carry out maintenance, repair, updates or improvement work to the services.

IKEA ACCEPTS NO RESPONSIBILITY FOR DAMAGE OR HARM THAT MAY DERIVE FROM USE OF THE SERVICE BY USERS, OR ANY DAMAGE OR HARM RESULTING FROM A LACK OF VALIDITY, COMPLETENESS, ACCURACY, AND/OR AUTHENTICITY OF THE INFORMATION THAT USERS MAY PROVIDE IN RELATION TO THEMSELVES, AND PARTICULARLY, THOUGH NOT EXCLUSIVELY, ANY HARM OR DAMAGE THAT MAY DERIVE FROM THE IMPERSONATION OF A THIRD PARTY BY A USER IN ANY TYPE OF COMMUNICATION.

IKEA reserves the right to deny use of the Service to a User, and to block and remove communications made through the Service at any time and without prior notice to any Users who fail to comply with these particular conditions. Likewise, IKEA expressly reserves the right to modify unilaterally, at any time and without prior notice, the presentation, configuration and content of the Service, and the conditions governing the use of the same. Therefore, aspects of the service may be modified in order to adapt them to developments in the technical field, and changes may be made to the service that incorporate new functionality as well as any technical changes which may bring additional benefits or improve the service.

Any complaint concerning the present Terms and Conditions of use of the service offered must be substantiated before the Courts and Tribunals in the User’s place of residence within Spain and will be subject to Spanish law. By accessing and using this Tool, you expressly consent to being subject to the exclusive jurisdiction of these Courts and to considering them as the accepted jurisdictional forum.

We inform you that your data will be treated in accordance with our privacy policy.

05/17/2024

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