Lost items
Have you lost something? All lost property is stored at the customer services desk in our stores for 30 days.* As soon as we find the lost item, we list it on our partner site, iLost.**
How to claim the object
If your item has been found, we'll need to make sure that it belongs to you — the more details you can give about the item when claiming it, the better. Once we have ensured that the item is yours, you can collect it from the customer service desk at the store where you lost it. Please note, if the lost item is an IKEA product, we'll ask to see a copy of your receipt when you come to collect it. You can find the customer service desk at the exit of our stores.
Click the following to link to access iLost***:
*When creating an account on their website, you'll be asked to accept their Privacy Policy and iLost will become the controller of your personal data. You can also head directly to the store where you think you lost the item to try to locate it without registering.
Do you have any questions?
Type one or more key words in the search bar to find answers to your questions in our FAQs.If you're looking for information about our products, use the search tool at the top of the web page.