Tips to make the most of your IKEA Home experience
Have you booked your first service or are you thinking about it? From choosing the ideal professional to coordinating the service easily, here are some tips to make your IKEA Home experience simple, safe, and hassle-free.
After sending a request...
- We match your request with independent professionals depending on expertise and interest.
- Only interested professionals will send you a quote.
- As well as the price, bear in mind their experience, reputation and style of work.
- Don't worry if you're not sure about all the details. If the professional needs to, you can arrange a safe visit to your home via the app.
Forgot to include some details?You can't edit the request after sending it, but you can explain the changes to the professional or add information directly via the chat. If you prefer, you can cancel the request and create a new one from your profile.
How to choose the right professional for you
- Trust the information available and your intuition.
- Check out the different profiles: look at photos of their previous projects, the services they offer and their description.
- Check reviews from other customers, look at their cancellation policy and service details.
- Use the chat to resolve any doubts before deciding.
Once you accept a quote... Coordinate the service seamlessly.
- Need to change the date? Discuss it directly with the professional via the chat.
- Everything is managed via the in-app chat: changes, questions and confirmations.
- Remember, the payment is made in advance, but the professional doesn't receive it until you confirm that everything has been done correctly.
IKEA commitment. Our commitment to you
- We protect your money until you confirm that the service has been successfully completed.
- We only work with selected and insured professionals.
- So that we can protect your money and help you if any problems arise, it's important that you always manage everything, including payment, via the app.
Use the chat safely
- Quickly answer questions. Your space for direct communication with the professional.
- Coordinate the service without leaving the app. Keeping the conversation within the app allows us to help you if any problems arise.
- Protect your personal data and keep a clear record of conversations.
What if something changes? You have options
- Talk to the professional via the chat to adjust any details.
- If you need to, you can cancel your request from your profile and start a new one in just a few steps.
Need help?
If you have any questions or problems, you can contact our support team via email