Does the home delivery cover the damages caused in the boxes and pieces of the articles?
Check the terms and ways to claim in case of hidden and visible damages.
Keep an eye on it! When you receive your items, check that everything is in order. Any visible damage or loss should be noted on the delivery note so that we can keep a record of what has happened.
Before assembling the item, check its parts. You can find more information in our general conditions of purchase online.
Note: if you need to contact us by phone, chat or Social Networks, either to consult or to make a change to your order, we inform you that for data protection reasons, this can only be done by the owner.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
IKEA to the rescue! You can take the item to your nearest store so our colleagues can help you, or you can contact our Customer Service.
Read moreSee how to claim depending on the shipping method.
Read moreSending medium-sized orders.
Read moreAs many items as you can fit in a blue IKEA bag.
Read moreHowever your order is, we will deliver it wherever you want.
Read moreSince most IKEA furniture is flat-packed, you can take your products home today in your car and enjoy them right out of the box.
Read more