Why is my order separated into two different deliveries?
We want you to receive your products as soon as possible.
Some of our products are in stock in different locations (shop and/or warehouse) which affects their delivery.
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Was the article not helpful? Try one of the related articles below.
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Can I change my Click & Collect appointment?
Click & Collect appointments cannot be changed once the order has been placed.
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Can I change the content of my order after purchase?
You can change your delivery date after you have placed your order by going to ‘Manage orders’ on the Customer Support pages. It is not possible to add or remove any products after the order has been placed.
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Why can't I buy a product online when there is stock in the store?
Normally the stock in the store is small, and the items available are for both in-store and online purchase. Please check stock availability on the web at the product page or visit us in store.
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Why can't I choose my preferred delivery method?
The delivery methods we offer depend on the products you want to buy, the availability of stock in the area according to your postcode and the delivery time zone.
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Why is my preferred pick-up point unavailable?
Depending on stock levels, your preferred pick-up point could be unavailable at times. Please, check back the next day.
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Why does the availability of products change during checkout?
Product availability depends on the location and delivery method chosen.
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