When can I pick up my order in store?
Our option to reserve an item and come and collect it in store is called "Click & Collect".
Your online order will be ready for collection in an IKEA store within 3 hours and at a collection point within 3 days.
You have 24 hours to pick up your order in store or Click & Collect (including Lockers). For collection points you have up to 72 hours. After this time we will contact you to offer you an alternative. If we are unable to contact you, we will notify you via SMS and proceed with the return of the order with the amount paid for the goods, excluding the cost of the order preparation service.
To collect the order it is essential to present the NIF/CIF or Passport of the person who has made the purchase or the authorised person and the confirmation of the order that arrives by e-mail.
Remember that if what you want is to buy with the help of our experts, easily and without leaving your home, you can contact our specialist advisors by chat or telephone by clicking on "contact us". What else could you ask for?
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Yes, you can buy our entire range and receive it at your home or pick it up at the collection point of your choice when your order is ready.
Read moreOf course! At checkout select the Click & collect service and choose where you want to pick up your order, either from the post office, collection points or an IKEA store. We'll let you know when your order is ready.
Read moreClick & Collect is designed to meet the needs of customers who want to save time and have the convenience of easy pick up of their purchases
Read moreOnce you have your order and date confirmed it is very easy.
Read moreYes, you can buy our entire range and have it delivered to your home or pick it up at the collection point of your choice when your order is ready.
Read moreAt IKEA we offer a variety of shipping services to your home and to available delivery points, all with different rates and delivery times to suit your needs.
Read more