How can I find out the balance of my refund card?
We have 2 types of return cards that differ in one feature: a PIN number on the back
Currently all our cashback cards have a PIN number on the back.
If your cashback card has this, then you will be able to make your online/phone purchases with it and it will have the same conditions as a gift card. Also, when you insert it when you shop online you will see the balance available on it. If you want to check the balance of your gift or cashback card, go to the following link and add the 13 digits, then select enter.
On the other hand, if your return card does not have a PIN number on the back, it is because we have been giving it to you for years, you will be able to check the balance you have by going to your nearest store.
The cashback card can be physical or digital, the digital one can be added not only to the Google and Apple wallet but also to the one built into the IKEA App.
If you need more help on how to make a return, please contact our Customer Service team at the following link and we will be happy to help you.
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