Important updates: Stock, Returns, Click and collect
Important Update on Stock Availability
Due to industry-wide impacts of COVID-19 on the global supply chain, we are currently experiencing limited availability and significant delays for certain products in-store and online. We are grateful to you for choosing IKEA to create a better life at home and we are doing everything possible to make as many of our products available to you as soon as possible.
How to check stock availability
- Always check your desired product’s availability here on our website before you visit your local IKEA store. We update stock status for our products every few minutes.
- The best way to get the latest stock status is to visit the product page of the item you are interested in and check its availability at your local IKEA store.
- If the product you are looking for is out of stock, click on "Check stock status in other stores" and select "Receive a message when the product is in stock." We will then monitor the stock status for you and notify you when the product is back in stock again.
- Products that show the status "Few in stock" may not be available for purchase online because their limited stock level means we can’t guarantee that they will still be available at time of purchase.
- Please note – the stock status you see online is the same information that our customer service co-workers have access to. If you need further support, please see the FAQ below or connect with us via Chat.
We appreciate your patience while we work with our suppliers to restock your favourite IKEA products. In addition, please note the following supply delays in specific areas:
Due to the industry-wide impacts of COVID-19 on the supply chain, we are currently experiencing significant delays with our kitchen cabinets and fronts. While we continue working closely with our suppliers and partners to replenish stock as quickly as possible, we cannot estimate wait times, nor can we guarantee complete availability if you choose to move forward with your kitchen purchase today.
If we are unable to book all pieces required, we do not recommend installing your kitchen or booking your contractor until you have received all items needed to complete the install.
Due to the industry-wide impacts of COVID-19 on the supply chain we currently have a significant supply delay impacting the availability of our mattress range. While we continue working closely with our suppliers and partners to replenish stock as quickly as possible we cannot guarantee when supply will be available, however we do anticipate that we will be experiencing these delays until the end of December 2021.
We are currently experiencing limited supply in our sofa range, impacting availability of some leather sofas, sofa-beds, chaises and footstools with storage. While we cannot guarantee when supply will be available, we anticipate delays will continue over the next several months.
Live Christmas trees
Unfortunately, live Christmas trees will not be available to purchase at IKEA Canada stores this holiday season. We know live trees have been a much-loved tradition for IKEA and our customers over many years and we sincerely apologize.
As you welcome friends and family over the holiday season, we will continue to offer home furnishings that help you create a better everyday life at home. Happy Holidays!
FAQ on Stock Availability
How can I know if a product is available in the store?
We always encourage our customers to check online to see product availability in their local store prior to visiting. We have made stock information more accurate and is now updated frequently.
How can I know when a product will be back in stock at the stores?
The best way to obtain updates on product availability is to visit the product page, click on the “check other IKEA stores” link and select to be notified when supply is back in your local store.
It’s been awhile and I have not received a notification that the product is back in stock. What do I do?
If the product has not come back in stock within 45 days, the notification will expire. You will need to re-register your product again. Follow the instructions as noted in the question above.
My product looked available when I looked online but when I came to the store it was gone. What happened?
We have made stock information more accurate and is updated more frequently. However when some items show “low stock” availability online, due to timing it may not be available when you arrive at the store.
Can I reserve/hold a product?
We are unable to hold or reserve products. However, we can notify you when you’re your product(s) are back in stock. Simply visit the product page, click on the “check other IKEA stores” link and select to be notified when supply is back in your local store.
The item I want to purchase in not available at my local store but is available at another. Can you transfer stock from one store to another?
We are unable to transfer products from one store to another. As an alternative, you can check to see if the product is available for delivery, or we can notify you when you’re your product(s) are back in stock. Simply visit the product page for delivery options and/or click on the “check other IKEA stores” link and select to be notified when the product is back in your local store.
Can you tell me the date when my product will be back in stock?
We are doing what we can to make all products available as soon as possible. Due to our current supply situation, we are unable to provide accurate arrival dates. However, we can notify you when you’re your product(s) are back in stock. Simply visit the product page, click on the “check other IKEA stores” link and select to be notified when supply is back in your local store.
I was advised that an item would be back in stock on a specific date but when I check, it is still not available (online or in store).
We apologize for any miscommunication. Delivery dates for stock are only estimates, and due to our current supply situation, we have been experiencing delays in our shipments. We can notify you when you’re your product(s) are back in stock. Simply visit the product page, click on the “check other IKEA stores” link and select to be notified when supply is back in your local store.
I can’t place a Click and collect order even though the item I want is in stock at my local store.
We are not able to complete a Click and collect order when there is “low stock” availability. Due to timing, it may not be available at time of picking and we want to avoid any inconvenience. We recommend you try another collection location.
Can I get a raincheck for an item that is not in stock?
Unfortunately we don’t offer rainchecks on out-of-stock items.
Why do you let me add a product(s) to my online shopping cart if it’s not available to purchase?
We understand that this can be frustrating for our customers. Since other customers across Canada may also be adding the product in their carts, we can only confirm final inventory once you begin the check out process. It is our ambition is to make only high stock products available to you. We are humbled to the fact that some products are very popular and may sell out quickly.
Why are you offering me Click and collect in another province then where I live?
We do not limit all the possibilities because many of our customers find it convenient to make purchases that can be picked up by a person living in another city.
An article has not been available for a long time, is it going to be taken out from the range?
Not necessarily. A long delay in availability can happen if we are expecting supply to eventually arrive back at our stores. If a product is discontinued, it will be completely removed from the website. The best way to obtain updates on product availability is to visit the product page, click on the “check other IKEA stores” link and select to be notified when supply is back in your local store.
Can I still place my order through you even if it seems to a low stock level?
The best way to confirm your order is to add the product in your shopping cart. Once at checkout the system will review if there are sufficient quantity to complete the purchase. Since other customers across Canada may also be adding the product in their carts, we can only confirm final inventory once you begin the check out process.
365-day return policy
If you’re not completely satisfied, or simply just change your mind, you can return your products within 365 days.
To avoid long wait times, IKEA encourages customers to take advantage of its 365-day policy and return or exchange products at a later time.
If you still need to return or exchange your product, please note the we have made some changes to facilitate your product return or exchange.
Please note some locations require appointments when making a return. Find more information on your local IKEA store's web page. Click here to find the IKEA near you.
Frequently Asked Questions
If you would like information on a product, please type the product name or article number in the search bar at the top of the page. If you are looking for general information about IKEA or any of our services, please type your query in the search bar below.