Skip to main content

IKEA Stores: What’s Open, Closed and Enhanced Safety Measures

yellow heart

All IKEA Canada stores are now open to customers!

We are pleased to welcome our customers back to our store locations nationwide. With health and safety as our top priority, we have introduced enhanced, preventative health and safety measures across the shopping experience and operations to ensure co-workers and customers feel safe to work and shop. As a result, the IKEA Restaurant and children’s play area Småland will remain closed. The IKEA Bistro will be open for takeout only in select stores. Please check your local store page for more details.

IKEA continues to offer contactless Curbside Click & Collect and online shopping with home delivery at IKEA.ca.

You have 365 days to return or exchange your product. To avoid long wait times, IKEA encourages customers to take advantage of its 365-day return policy and return or exchange products at a later time.

Opening hours & details

Choose a location and view the current opening hours:


Priority access for frontline healthcare workers and first responders

Now more than ever, it is important that we come together as a community.

That’s why we are offering priority access throughout the IKEA store for frontline healthcare workers and first responders (Police Officers, Firefighters, Paramedics and Military).

Join us in recognizing these individuals, by being patient while we get them through the store as quickly as we can.

Please share your chosen form of ID to a co-worker and help support physical distancing by keeping 2 metres apart at all times.


Health and Safety

As we begin to reopen store locations in certain markets, our top priority continues to be the health and safety of our co-workers, customers and communities. We believe that health and safety is our shared responsibility and we thank our customers for doing their part.

social distancing symbol

Enhanced Preventative Measures

• Physical distancing guidelines throughout the store, a minimum of 2-metres apart, including floor decals for lineups.

• Frequent sanitization and cleaning of units and surfaces, including carts (after every use).

• Personal protective equipment (PPE) for co-workers and separation screens around cash registers and customer service points.

• Limited store capacity overall, with additional limits in high-volume areas.

• We have removed cash handling, only card payments will be accepted.

• Hand sanitizer throughout and clear information on preventive hygiene methods to minimize the potential risk of infection.

• Preventative health and safety requirements for co-workers and third-party vendors.

yellow heart

Preparing for your Visit

We recommend and encourage our customers to wear masks or a face covering while inside our IKEA store, with the exception of local municipalities where it is a requirement to wear a mask.

• To ensure physical distancing, we ask that you limit your shopping group to 2 people maximum.

• We are still seeing longer than normal line ups at our stores, please consider a non-peak time or later date to shop if your need isn’t immediate.

• Only touch or pick-up product that you intend to buy.

• To avoid long wait times, take advantage of our 365-day return policy and bring your products back at a later date.

• Plan your purchase in advance of your visit. Tip: create a shopping list online or via the IKEA App.

closed symbol

Temporarily Closed / Unavailable

• IKEA Restaurant will remain temporarily closed.

• IKEA Bistro will be takeout only with no seating in select stores. Please check your local store page for more details.

• All play areas, including Småland, will remain temporarily closed.

• Baby Room areas will remain temporarily closed.


Frequently asked questions about the reopening of our stores

1) Which IKEA stores are currently open?

We have now reopened all IKEA Canada stores nationwide. Please refer to the local store page for opening hours and important information. The IKEA Restaurant and SMALAND play area remain closed.

2) What are the opening hours for my IKEA store?

Please refer to the local store page for operating hours and important information.

3) How is IKEA creating a safe environment for co-workers and customers in its reopened stores?

Working in line with recommendations from local governments and health authorities, IKEA has implemented enhanced, preventative health and safety measures across the shopping experience and operations to ensure co-workers and customers feel safe to work and shop. With a focus on physical distancing, preventative hygiene practices and rigorous cleaning and sanitization, new health and safety measures at IKEA stores include:

· Strict physical distancing guidelines, a minimum of 2-metres apart, including floor decals for line-ups.

· Limiting the number of visitors overall and maintaining a strict capacity in select areas.

· Frequent sanitization and cleaning of units and surfaces incl. carts (after every use).

· Personal protective equipment (PPE) for co-workers.

· Separation screens around cash registers and customer service points.

· Hand sanitizer throughout and clear information on preventive hygiene methods to minimize the potential risk of infection.

· Health and safety requirements for co-workers and third-party vendors, including a temperature check when they enter the building.

· The IKEA Restaurant and children’s play area, Smaland, remain closed.

· The IKEA Bistro will open for takeout only, with no seating.

We believe that health and safety is our shared responsibility and we thank our customers for doing their part.

4) Are reopened store locations accepting returns?

To avoid long wait times, IKEA encourages customers to take advantage of its 365-day return policy and return or exchange products at a later time. If your receipt has expired or is expiring soon, we will take our closing period into consideration. Important to note, all store locations that remain closed are not accepting returns at this time.

5) When will IKEA reopen its Restaurant and Småland play area?

Working in line with recommendations from local governments and health authorities, IKEA has implemented enhanced, preventative health and safety measures across the shopping experience and operations to ensure co-workers and customers feel safe to work and shop. As a result, the IKEA Restaurant and children’s play area, Småland, will remain closed. The IKEA Bistro will be open for takeout only in select stores. Please check your local store page for more details.

We are evaluating and taking decisions based on the local situation and in close cooperation with local authorities. Above everything else, we want to reopen these areas in a responsible manner, when it is appropriate to do so.

6) How can I shop IKEA if I don’t want to go in-store?

For customer convenience, IKEA will remain open online at IKEA.ca and the IKEA app. We continue to offer both home delivery service and Curbside Click & Collect nationwide.

For more Frequently Asked Questions, please click here


returns symbol

365-day return policy

If you’re not completely satisfied, or simply just change your mind, you can return your products within 365 days.

To avoid long wait times, IKEA encourages customers to take advantage of its 365-day policy and return or exchange products at a later time.

If you still need to return or exchange your product, please note the we have made some changes to facilitate your product return or exchange.

click & collect symbol

Curbside Click & Collect

We now offer Curbside Click & Collect at select stores nationwide. Pick-up your goods in a safe, contactless way at IKEA Canada stores, for a flat rate of $5.