I missed my delivery, what should I do?
Depending on the situation, there are several options available to you.
If an attempt was made, the delivery fee is non-refundable. To reschedule your delivery, you can contact us and we'll be able to assist you.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing and hard to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing and hard to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If something is missing after delivery or pick up from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
Read moreIf you missed a delivery, FedEx may make 2 more attempts to deliver your package (for a total of 3 attempts). For apartment buildings with no secure drop-off point, it may be redirected to a nearby FedEx pickup location with a notice.
Read moreIf you see an error message in your order or delivery, please get in touch with us so we can have a look at the issue.
Read moreWe sincerely apologize for any inconvenience you may have encountered.
Read moreIKEA offers Home Delivery, Parcel Delivery, and Click & Collect. Home Delivery includes 'Doorstep' and 'In-Home' options. Parcel Delivery is ideal for smaller items through post, and Click & Collect allows you to pick up your order from an IKEA store or Pick-up location. Lastly, in certain areas we offer Curbside Delivery.
Read more