Skip to main content

Why does my order show that it has been delivered, but I did not receive it?

Please kindly check the mailbox, beside the staircase, or if a neighbor has your package.

If you still can't find your package, please contact us for further assistance.

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing and hard to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.