How can I follow up on my complaint?
We understand that you may want to follow up on your feedback or complaint, and we're here to help guide you to the right place.
For complaints regarding a failed delivery or a damaged item: We actively follow up on these specific types of complaints to ensure a resolution. To check the status or provide additional information related to these issues, please:
- Visit our Order Status & Tracking page and enter your order details.
- If your issue is not resolved there, or for urgent concerns, you can easily Chat with us online (just click the yellow chat bubble in the bottom-right corner of your screen) or call us directly at 1-866-866-IKEA (4532).
For other types of complaints or general feedback: While we may not provide individual follow-up on every piece of feedback, please be assured that all submissions are reviewed by our customer relations team. Your insights are invaluable in helping us improve our products and services.
- To submit new feedback or find general customer service information, please visit our Customer Service homepage.
When contacting us, having your order number, case number (if applicable), and any relevant details ready will help us assist you more efficiently.
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