What are the general delivery restrictions and requirements?
To ensure that your delivery is successful, you must provide a safe, clear, and adequate space for your products to be delivered by the TSP. If your delivery is going to a higher floor than ground level (i.e. an apartment), sufficient access via stairs or an elevator is required. Deliveries are limited to three flights of stairs unless an elevator is available. While most IKEA products can be delivered, some fragile, oversized, or seasonal items may have restrictions.
Delivery accessibility: All delivery methods require there to be adequate, clear and safe space available. Any delivery details will need to be provided at the time of booking.
- For residential apartments or homes with multiple levels, the delivery driver can only attempt delivery up to the third level of the building, and elevator access is required for any additional levels.
- Deliveries are unable to be made to P.O. Box addresses or any addresses which are deemed to have unsafe access (such as worksites for incomplete residential or commercial premises).
Eligible items: Most IKEA products are eligible for delivery, some of our articles are limited to in-store purchase only. These eligible items can include fragile items such as glassware and mirrors, oversized articles, seasonal items, live plants and articles sold in our Swedish Food Market. To see whether an item you are interested in is available for delivery, search the article on the IKEA website and check the ‘How to Get’ tab on the product page.
Order value: There is a minimum order value of $29 for parcel deliveries. Some products also require a certain number of items to be delivered. The delivery options available for you will be automatically selected at checkout depending on your order value, size and number of items.
Accurate information: You will be asked to specify the delivery location and provide any additional delivery instructions to support with a successful service. This information can include parking instructions, access restrictions, and building access notes.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing and hard to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing and hard to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
"Delivery limited to large orders" means that items in your order may be too fragile for delivery, or available only for purchase in-store or via Click & Collect.
Read moreThis delivery option is best when you’re delivering larger orders that require professional handling and placement or if you prefer not to handle heavy or bulky items yourself. A delivery driver will bring your order into your home and place it in one room of your choice.
Read moreParcel Delivery is ideal for smaller orders, such as decoration items, textiles, picture frames, and other home décor accessories, for those who are comfortable with an estimated delivery window rather than a guaranteed day/time slot.
Read moreThis delivery option is best if you prefer the flexibility of not committing to an in-home service, as these orders are delivered to the front door of your home or building/foyer if you live in apartment. 'Authority to Leave' is automatically applied to your order, meaning the delivery driver will leave your order in a safe and secure location if you’re not at home.
Read moreIKEA offers Home Delivery, Parcel Delivery, and Click & Collect. Home Delivery includes 'Doorstep' and 'In-Home' options. Parcel Delivery is ideal for smaller items through post, and Click & Collect allows you to pick up your order from an IKEA store or Pick-up location. Lastly, in certain areas we offer Curbside Delivery.
Read moreTo use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'Doorstep Delivery' option. Provide accurate delivery details and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access to your doorstep. If you notice any issues (such as missing or damaged items), please contact IKEA customer support immediately.
Read more