My refund amount is incorrect. What can I do?
We apologize for any inconvenience we may have caused. There are a few options at your disposal.
The refund provided will be done accordingly as to how it was initially purchased; if a discount or promotion was applied at the time of purchase, it will be taken into calculation for the refund.
If the refund is still found to be incorrect, please contact us.
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Was the article not helpful? Try one of the related articles below.
It can take up to 14 business days from when a refund is initiated for the money to appear in your account. If it has been longer than that, follow the steps below to help you locate your refund and check its status.
Read moreIf you are charged twice for the same payment, the payment system will detect this automatically and refund the incorrect charge within 30 days.
Read moreWe have made it easy to check the balance of your refund card online yourself - you just need your refund card.
Read moreIf you were charged for more items than you bought, reach out to Customer Support online or in-store, depending on where you made your purchase.
Read moreIf you receive a product you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read moreThe original receipt or proof of purchase is required for returns - but you can always find your purchase history in your IKEA Family account.
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