I have replaced my credit card after I made my purchase from IKEA, does that impact any return for refund request?
A refund to a different card than the one used for the original purchase is possible.
If the type of credit card is the same (Visa to Visa, Mastercard to Mastercard) and the cardholder's name is the same as on the original purchase, there should be no issue for getting a refund.
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I purchased an appliance from IKEA and have changed my mind, can I return it?
Yes, our IKEA return policy will enable you to return new and unopened products within 365 days, within 90 days if the product has been opened with some exceptions. Please bring the appliance with your purchase receipt to the store for further assistance.
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I purchased an item from IKEA and it is no longer available on the website, can I return it?
Our IKEA return policy enables you to return a new and unopened discontinued article for refund as long as you are within 365 days of purchase, or 90 days for open products. Please bring the product with your purchase receipt to the store for further assistance.
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Can I return my products to any IKEA store?
Yes, you can return your products to a store other than the one of the original purchase. To avoid long waiting times at the store, we encourage you to visit your local store's webpage before heading to the store.
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Can I return a product that I have already opened or assembled?
You can return your opened and assembled products to the store within 90 days of purchase with your purchase receipt. We can also help with collection from your home.
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If I return a product how is it refunded?
We will pay you back with the original payment method, or a refund card if you prefer with your receipt.
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My order is incomplete, I'm missing items from my order, what should I do?
We sincerely apologize for any inconvenience you may have encountered, and rest assured that we will do our best to rectify the situation.
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