What happens if my order is cancelled and has a reward from IKEA family applied?
In this situation a new reward of the same type will be generated for you to enjoy in your next purchase.
In this situation a new reward, of the same type, will be generated for you to enjoy in your next purchase. If you collect points on a purchase, but then return the purchased item(s) for a refund, we will deduct the corresponding number of points from your points balance.
We know plans can change, but depending on the order details, we might be unable to make changes. For cancellations, please click here to access your IKEA account.
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If you no longer want to use a reward before it has expired, please contact Customer Support.
Read moreTo use your reward you need to be logged in with your IKEA Family account before placing your purchase.
Read moreIKEA Family is a free loyalty program for Canadian residents aged 18 and over. Members earn points on eligible purchases, redeem rewards, and enjoy exclusive benefits. Points expire after 24 months and accounts inactive for 2 years are closed. One membership per person; card must be scanned at purchase to earn points.
Read moreThe corresponding number of points will be deducted automatically, within 24 to 48 hours, and the reward will be lost.
Read moreTo use your reward, in the store, you will need to show the QR code or share the 16 digit code with a co-worker.
Read moreYou can use product and service rewards online, in stores or when contacting us. Whereas food rewards are only applicable in-store in our restaurants and bistros.
Read more