Can I refuse articles upon the time of delivery?
When having items delivered, the entire order must be accepted or returned at time of delivery. Partial delivery refusals are unfortunately not available at this time.
During the delivery, if your satisfaction has not been fully met with all the items that are included in the delivery, please follow one of the two options below:
- Refuse the entire order.
- Accept the order in full and then contact IKEA to set up a pick-up for unwanted items. Please note that for a change of mind, a pick-up fee will be required.
- If the packaging was opened, please be sure to re-seal it to prevent any damages during return. The return packaging can be the same package that was received during delivery, or can be used with another box or plastic.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing and hard to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing and hard to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
To use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'Doorstep Delivery' option. Provide accurate delivery details and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access to your doorstep. If you notice any issues (such as missing or damaged items), please contact IKEA customer support immediately.
Read moreTo ensure that your delivery is successful, you must provide a safe, clear, and adequate space for your products to be delivered by the TSP. If your delivery is going to a higher floor than ground level (i.e. an apartment), sufficient access via stairs or an elevator is required. Deliveries are limited to three flights of stairs unless an elevator is available. While most IKEA products can be delivered, some fragile, oversized, or seasonal items may have restrictions.
Read moreTo use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'In-Home Delivery' option. Provide detailed delivery instructions, select your preferred delivery day, and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access and that someone over 18 is present. The driver will place items in your specified room. If you notice any problems (such as missing or damaged items), please contact IKEA customer support immediately.
Read moreYou can find a variety of products at a reduced price in the As-Is section. All items are deemed resalable and there is a description tag with product conditions to help you decide. The list of items differs between stores and are available online for reservation.
Read moreThere are several things taken into consideration when shipping fees are calculated.
Read moreTo use this service, add smaller items to your cart, select the 'Parcel Delivery' option at checkout, and provide your delivery address and any special instructions. You'll receive a confirmation email with estimated delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure a safe place is available if you're not present and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), contact IKEA Customer Support.
Read more