Can I refuse articles upon the time of delivery?
When having items delivered, the entire order must be accepted or returned at time of delivery. Partial delivery refusals are unfortunately not available at this time.
During the delivery, if your satisfaction has not been fully met with all the items that are included in the delivery, please follow one of the two options below:
- Refuse the entire order.
- Accept the order in full and then contact IKEA to set up a pick-up for unwanted items. Please note that for a change of mind, a pick-up fee will be required.
- If the packaging was opened, please be sure to re-seal it to prevent any damages during return. The return packaging can be the same package that was received during delivery, or can be used with another box or plastic.
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