I ordered replacement parts and they still haven't arrived. How can I track the order?
Depending on where the spare part is shipped from, it can take up to 5 business days for smaller spare parts, like screws and dowels, to be delivered. For larger spare parts like a table leg, it can take up to 3 weeks. If you've received a confirmation email, there may be a tracking link which will take you to the order status page.
Still haven't received your replacement parts? Let us help you track where they currently are by contacting us. Please have your order number close by; order numbers for replacement parts usually start with the letters A S.
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Please check your email inbox to see if you have received your order confirmation. Make sure you also check the Junk/Spam folder.
Read moreWe sincerely apologize for any inconvenience you may have encountered, and rest assured that we will do our best to rectify the situation.
Read moreYou can order small spare parts using the Order spare parts tool, Purchases page in your IKEA Family account or at Customer Service desks in IKEA stores.
Read moreIf you've received a product or package that has missing parts, you will be able to either order these parts online, pick up the missing part(s) at an IKEA store or arrange delivery through IKEA Customer Services depending on the part that you’re missing.
Read moreIf a product has been delivered to you in a damaged state, please report this as soon as possible through 'Track & manage my order' or by reaching out to IKEA Customer Service either online or in store.
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