I'm having issues during payment. What can I do?
If you're experiencing issues placing an order and no money has been deducted from your account:
Try re-entering your payment details or use a different payment method.
If the issue persists, try these browser troubleshooting steps:
- Open your browser (Edge, Chrome, Internet Explorer).
- Press CTRL + SHIFT + DEL.
- In the pop-up window:
- Select “All time” as the time range.
- Check Cookies and Cached images/files.
- Click Clear/Delete.
- Close and reopen your browser.
If the problem continues:
Contact your financial institution to check for issues like card blocks or insufficient balance.
Still experiencing issues? Reach out to us via phone or chat — our agents will be happy to assist you.
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