I am experiencing a technical issue while trying to book an order online. What should I do?
In the event that this occurs, a chat bubble should normally be available for you to chat with one of our agents who can assist you with troubleshooting.
If you are unable to chat with an agent, and the problem persists, please contact us the way that suits you best.
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Read moreIf you're experiencing issues placing an order and no money has been deducted from your account:
Read moreIn event that you see the error “out of range” when placing a Click & Collect order, please ensure the product is buyable online. If an item is not buyable online, this means you can only purchase it by visiting your local store.
Read morePlease ensure that there are sufficient funds on the card and the billing address on your order matches the billing address on your credit card file.
Read moreIf you see an error message in your order or delivery, please get in touch with us so we can have a look at the issue.
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