Skip to main content

I am obtaining an error "payment transaction is declined" what do I do?

Please ensure that there are sufficient funds on the card and the billing address on your order matches the billing address on your credit card file.

Double check the card number, expiration date, the 3-digits CVV code on the back of the card and the Verified by VISA/MasterCard Secure code. If still encountering an error please try a different credit card or use PayPal.

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing and hard to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • Can I resize an item or adjust the dimensions of the room in IKEA Kreativ?

    Whether you're using a Showroom, Photographic Wide-Angle Scan, Full Room Scan, or Configure a Room feature, the same concept applies: we aim to provide an accurate representation of how products will fit in your space.

    Read more
  • How are my online shipping fees calculated?

    There are several things taken into consideration when shipping fees are calculated.

    Read more
  • When can I expect an item to be back in stock?

    We understand how frustrating it can be to wait for stock. We apologize for any inconvenience you may have encountered.

    Read more
  • Why can’t I place a Click & Collect order?

    There are a few reasons why a Click & Collect order may not go through.

    Read more
  • How can I place an order using the IKEA app?

    The IKEA mobile app makes shopping with us easier and more inspiring.

    Read more
  • Where can I find IKEA updates about COVID?

    Depending on your store location, regulations might differ.

    Read more