Why was my order divided into two or more deliveries?
Orders are often split into two or more deliveries when the items are available in separate locations that are nearest to the delivery address. You will only be charged one delivery fee.
All deliveries may be tracked through your IKEA account. Click here to sign in.
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We want you to receive your products as soon as possible. Some products may however be stocked in-store and others in warehouses, which impacts delivery.
Read moreWe sincerely apologize for any inconvenience you may have encountered, and rest assured that we will do our best to rectify the situation.
Read moreIf something is missing after delivery or pick up from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
Read moreIKEA uses several different methods for delivery.
Read moreTo use this service, add smaller items to your cart, select the 'Parcel Delivery' option at checkout, and provide your delivery address and any special instructions. You'll receive a confirmation email with estimated delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure a safe place is available if you're not present and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), contact IKEA Customer Support.
Read moreHere you will find some information on our parcel delivery service.
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