Why was my order divided into two or more deliveries?
Orders are often split into two or more deliveries when the items are available in separate locations that are nearest to the delivery address. You will only be charged one delivery fee.
All deliveries may be tracked by clicking here.
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Was the article not helpful? Try one of the related articles below.
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When will I receive my delivery?
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I cannot calculate an online delivery with my postal code, what do I do?
Here is a step-by-step process to troubleshoot postal code issues that occur during the checkout process.
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Can I have my order delivered to a P.O. box?
For the safety of your items, orders unfortunately cannot be delivered to P.O. boxes. You can choose to have the order delivered to a pick-up location if delivery to your home is not an option.
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Are my items coming from the stores?
Once you enter your postal code on our website during checkout, the system will choose the most efficient way to deliver the goods to your home.
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Why does my order show that it has been delivered, but I did not receive it?
Please kindly check the mailbox, beside the staircase, or if a neighbor has your package.
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Why am I unable to choose a delivery date and time?