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Accessibility for Ontarians with Disabilities Act (AODA) Customer Service Standard
Policy and procedure manual


In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), IKEA is committed to improving access and opportunity for individuals with disabilities by identifying, removing, and preventing barriers that may interfere with their ability to make full use of our facilities. 


The policy applies to all co-workers, volunteers, and others who deal with the public or other third parties on behalf of IKEA. 


3.1 Our Commitment 

IKEA’s vision is to “Create a better everyday life for the many people”. IKEA’s ambition is to become the best retailer to work for and shop at, and our solutions must represent our values, culture, and IKEA uniqueness and business needs. Together, we can maintain an environment of openness, mutual respect, trust and flexibility. IKEA is a value driven company, committed to high ethical standards, humanistic values, and a strong and living IKEA culture. Our culture promotes valuing differences as well as similarities of all people. 

Diversity at IKEA is actualized when people treat each other respectfully regardless of their differences, when members of different groups feel comfortable and confident to apply their various perspectives and approaches. 

At IKEA, we embrace and value the uniqueness of all individuals. We are committed to eliminating barriers. 

In addition, we strive to facilitate an environment, equally for our co-workers, contractors and customers that reflect the principles of independence, dignity, integration, and equality of opportunity. Our goal is to provide co-workers, contractors and customers alike, including those with disabilities, the same opportunity to benefit from our respectful environment and our goods and services. 

3.2 Accessibilty Plan

In order to actualize IKEA’s commitment to improving access and opportunity for individuals with disabilities, IKEA will have an Accessibility Plan which will provide guidance on key areas of our operations and how to address accessibility concerns.

3.3 Modifications to This or Other Policies

Any policy of IKEA that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.