IKEA Claims
Sometimes, things don't go as planned. Want to return or replace an IKEA product under its guarantee? You’ve experienced an issue with one of our services?
Whether you have problems with our products, quality or services, this page can help you understand how to make a claim at IKEA.
How to make a claim at IKEA
Lodge a claim yourself
If your item arrived damaged, is worth $50–$500, and was delivered up to 7 days ago, use your order number to claim via ‘Manage my order’.
Manage my orderReport a damaged product
Every order is different. If your claim doesn't match the criteria to lodge a claim yourself, then please get in contact with us.
Contact customer supportPlease note that the IKEA co-workers assessing your claim may invite you to bring your items to your nearest IKEA store for further assessment. If IKEA cannot determine a fault with the item or it is not covered by our extended guarantees, we are required by law to notify you to collect the item from our store by a certain time (depending on your state/territory) before it becomes an 'uncollected' item. Please speak to our co-workers for further information regarding our assessment process.
Home solar
For Home solar related claims, please visit the Home solar product page.
Household appliances
For any appliance claims, you will need to contact us. Please have your receipt at hand to make the process smoother.
Missing something?
Order free assembly spare parts such as screws, knobs or plugs using our self-service tool.
