Guarantees

The benefits provided by the guarantees on this page are in addition to other rights and remedies available to you as a consumer under Australian Consumer Law.

What is guaranteed?

The extent of the guarantee given for each product is described alongside each product below.

Duration of the guarantee

Each guarantee lasts for the number of years stated against each product below, starting from the date of purchase.

What will IKEA do to correct the problem?

IKEA will examine the product and decide if it’s covered under this guarantee. IKEA will then, at its choice, either repair the defective product or replace it with the same or a comparable product. In these cases, IKEA will be responsible for the costs of repairs, spare parts, labour and travel for repair staff that IKEA incurs, provided that the product is accessible for repair without IKEA incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorised by IKEA. Any defective parts removed in the course of repair works will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide at its discretion, what will constitute an appropriate replacement.

General legal rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under our guarantees are in addition to other rights and remedies under law in relation to goods.

How to reach us if you need service

Contact your local IKEA store. Save your receipt as proof of purchase. Proof of purchase is required for guarantees to be valid.

Specific product guarantees

 5 Year Guarantee

Valid for all pots and pans with non-stick coating. This guarantee applies to domestic use only and covers function, materials and workmanship in all cookware in the above-listed series. It covers stability of the base, washing in a domestic dishwasher (with the exception of non-stick coated items or cast iron items, which should be washed by hand), and non-stick properties on non-stick pans. This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

The guarantee covers applicable faults of the appliance, as per the terms and conditions, on all appliances purchased after 1 April 2012 (other than LAGAN appliances, which have a 2-year guarantee). This guarantee applies to domestic use only.

This guarantee applies to domestic use only and covers function, materials and workmanship in all cookware in the above-listed series. The guarantee covers stability of the base, and non-stick properties on non-stick pans. This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function."

10 Year Guarantee

This guarantee applies to domestic use only and is valid for all kitchen mixer taps at IKEA. This guarantee covers defects in material and workmanship. This guarantee does not apply if the products have been used in a corrosive environment.

The guarantee covers defects in materials, workmanship and function on all main parts in the BEKANT desk series and GALANT storage series. Not covered: BEKANT desktop shelf & BEKANT screens.

This guarantee applies to domestic use only and covers defects in material and workmanship in the following furniture:

• GODMORGON furniture
• GODMORGON legs
• GODMORGON storage unit set of 3, box with compartments, box with lid, and storage with compartments Not covered: ALDERN benchtops.

This guarantee applies to domestic use only and covers defects in material and workmanship in all bathroom washbasins including watertrap. This guarantee does not apply to products that have been installed incorrectly, used for public use, or outdoors.

The 10 year guarantee is valid for all bathroom taps. It applies to domestic use only and covers defects in material and workmanship in all bathroom mixer taps. Not covered: Aerator – an expendible item in bathroom mixer taps, or any damage caused by waterborne debris.

This guarantee covers defects in material and workmanship on the structural frame and moving parts.

This guarantee applies to domestic use only for clothes and shoe storage and covers defects in material and workmanship in the following components of PAX/KOMPLEMENT wardrobes and interior fittings:

• Frames
• Hinged doors and hinges
• Dividers for frames, shelf inserts
and sectioned shelves
• Sliding doors and sliding mechanism
• KOMPLEMENT interior organisers

Not covered: KOMPLEMENT insert for pull-out tray, KOMPLEMENT jewellery insert for pull-out tray, KOMPLEMENT divider for pull-out tray, and KOMPLEMENT tray 3-pack.

This guarantee applies to domestic use only and covers defects in materials, workmanship and function on all main parts in the BEKANT desk series, IDÅSEN series, GALANT storage system, THYGE desk and HÄLLAN cabinets from the date of purchase at IKEA. This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. This guarantee does not apply if the products have been placed outdoors, in prolonged direct sunlight or in a humid environment.

This guarantee applies to domestic use only and covers defects in material and workmanship on the structural frame and moving parts of the work chair. This guarantee does not apply to products that have been installed/assembled incorrectly, used for public use, or outdoors.

This guarantee covers defects in material and workmanship on the structural frame and moving parts.

This guarantee applies to domestic use only and covers defects in material and workmanship in frames and seat and back cushions.

Not covered: 

• fabric covers

• leather covers

• coated fabric covers

• TULLSTA armchair

• MUREN armchair

• POÄNG cushions

• POÄNG children’s armchair

15 Year Guarantee

Valid for all pots and pans without non-stick coating. This guarantee applies to domestic use only and covers function, materials and workmanship in all cookware in the above-listed series. It covers stability of the base, washing in a domestic dishwasher (with the exception of non-stick coated items or cast iron items, which should be washed by hand), and non-stick properties on non-stick pans. This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function. 

This guarantee applies to domestic use only and covers function, materials and workmanship in all knives in the above-listed series. This means that, in normal domestic use and provided that our care instructions are followed, the knives will still work as well as they did when they were new, even after the guarantee time has expired. In this instance, normal use is defined as using (for cutting food) and cleaning the knife by hand once a day and regular sharpening. It also covers:• Sharpness of the knife. The knife shall be sharp when you buy it and you will be able to keep it sharp so it can function properly, every day. The knife blade is made of hardened steel so that it is possible to sharpen the knife to original sharpness anytime during the guarantee period.
• Durable handle. The handle of the knife should not crack, break or come loose from the blade so that the knife is not possible to use.
• That there will not be any corrosion on the knife blade.

25 Year Guarantee

This guarantee applies to domestic use only and covers defects in material and workmanship in the following components of mattresses and/or bed bases:

• Wooden frame and springs in wooden base spring mattresses
• Springs in spring mattresses
• Foam core in foam mattresses
• Latex core in latex mattresses
• Wooden frame and slats in slatted bed bases

Not covered: All mattress pads, SULTAN LADE slatted bed base, JÖMNA mattress, children’s mattresses, and sofa bed mattresses.

This guarantee applies to domestic kitchen use only and covers all of the following parts of the METOD kitchen system and the VÄRDE freestanding kitchen series:

• Cabinet frames (except TUTEMO and HÖRDA)
• Doors and drawer fronts
• UTRUSTA hinges
• MAXIMERA fully-extending drawers
• UTRUSTA shelves of tempered glass and melamine
• Legs and plinths
• Cover panels
• Deco strips/mouldings
• Benchtops that are at least 2.8cm thick (except FYNDIG)
• Sinks (except FYNDIG)
• UTRUSTA dish drainers for wall cabinet
• VÅGLIG connecting rail
• UTRUSTA supporting frame for waste
• PERSONLIG custom-made stone benchtops

Not covered: Knobs and handles; FYNDIG benchtops; wall panels & glass splashbacks; free standing kitchen islands and trolleys not composed of METOD cabinets.

This guarantee applies to domestic use only and covers function, materials and workmanship in all cookware in the above-listed series.The guarantee covers stability of the base, and washing in a domestic dishwasher. This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

This guarantee applies to domestic use only and covers defects in material and workmanship in all SENIOR pots and pans. The guarantee covers the base of the cookware. We guarantee that the base will retain its shape and therefore its heat conducting qualities. The guarantee is only valid if you wash your cookware by hand.