I paid for more items than I bought, what should I do?
If you have paid for more products than you picked up, we will assist you in identifying the extra items and ensure you receive either a refund or the missing items.
Please review your receipt to identify any additional items you have paid for. When you contact us, please have your purchase document/receipt ready. We will then verify with the store and ensure you receive either a refund or the missing items.
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Once your order has already been placed, please get in touch with us to make modifications.
Read moreDepending on the status of your order, we may be able to add more items.
Read moreIf you just received your delivery from us and something was damaged, please let us know under 'Manage my Order' via your IKEA account, alternatively you can bring the item to one of our stores.
Read moreSo you bought it and… it’s not quite what you’d had in mind?
Read moreIf the incorrect payment amount was processed in store, you can either return to store or contact us with your receipt details to have the excess amount refunded back to you.
Read moreIf you have received the wrong product from your order, reach out to us so we can fix this for you.
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