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Can I add or remove items to my Click and Collect order?

Once your order has already been placed, please get in touch with us to make modifications.

If you need to add items to your order, you can purchase them in store before going to pick up your order. 

If you need to remove items, you can pick up your order and go to our Exchanges and Returns counter to process a return, located near the same area.

Alternatively, you can contact us to cancel your order for a full refund and place your order online again. 

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