Skip to main content

Can I change the items on my order after purchase?

To modify the items on your order, please contact us.

Contact us before your delivery date to make changes to the items on your order. Keep in mind that this may change your delivery date, however we will let you know before saving your order. 

  • If you choose to add items, after we have saved your order, you will be sent an email containing a link to pay for the additional items online. 
  • If you choose to remove items, after we have saved your order, you will receive a refund of the removed items in 3-5 business days back to the card of purchase. 

 

Click and collect orders cannot be modified after they have been placed. You can return or purchase products when you visit in store to collect your order or you can cancel the order and place it again online.

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • What delivery options are there?

    When placing an order, you have the option to select our Home Delivery services which will book a delivery truck to deliver your goods to a residential address of your choosing.

    Read more
  • Can I purchase deliver in store?

    Yes, simply head to our Home Delivery counter with your goods after checking out to purchase Home Delivery.

    Read more
  • When can I get my order delivered?

    Our delivery dates depend on our availability of stock, the type of delivery service and area. We'll always show the earliest available date you can book at checkout or when you're in-store with a co-worker.

    Read more
  • Can I combine delivery orders?

    Once placed, we aren't able to merge orders. Please contact us for assistance.

    Read more
  • What is Fast Delivery?

    Fast Delivery provides you an earlier delivery date depending on the booking slots and resources we have available.

    Read more
  • Why can't I change my order?

    If your order has reached a certain order status, it may not allow you to make changes such as rescheduling, adding or removing items or changing order details.

    Read more