How do I reschedule or cancel my order?
You can reschedule or cancel your order on our website using the Track & Manage order tool. To update order details, please contact us.
Go to Track & Manage order to reschedule or cancel your order. The tool will ask you for your 9-digit order number and email/phone number.
To change anything else about your order or if you cannot reschedule your order online, please feel free to contact us.
Please note Click and Collect orders cannot be updated once placed. Process any returns at the time of collecting your order or make any additional purchases when you visit in store. Please keep in mind that store Click and Collect orders cannot be modified after they have been placed. You can make any additional purchases when you visit in store or process any returns at the time of collection.
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If you can't make your appointment, that's okay! Please contact us and we can look at rebooking or cancelling your appointment. Please check your SMS or email confirmation for your booking details.
Read moreIf your order has reached a certain order status, it may not allow you to make changes such as rescheduling, adding or removing items or changing order details.
Read moreYes you can. Simply get in touch with us with your preferred date and we'll check date times are available.
Read moreYou can cancel your order through our Track and Manage order tool online. If you are experiencing issues, feel free to get in touch with us.
Read moreSimply get in touch with us with and confirm you would like to cancel your service.
Read moreIf you wish to cancel your appointment, please click on the cancellation link.
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