What is your cancellation policy for Assembly services?
To cancel or reschedule your assembly service, please contact us within 24 hours of the booking to avoid being charged a call out fee.
Cancellations or rescheduling should be requested 24 hours prior to your booking time. If you notify use within 24 hours of your booking, you may be charged a $40 call out fee.
See our full Assembly terms and conditions here.
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How will I know when the assembler will arrive?
During checkout, you can select the items you wish to be assembled, along with a date and time that works for you.
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I have my items already, can I purchase Assembly separately?
Yes you can. Simply visit in store or contact us to book in an Assembly service for you new IKEA products!
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Do the delivery drivers assemble my furniture?
Our delivery drivers and assemblers are two different service providers.
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Can I reschedule my Assembly service?
Yes you can. Simply get in touch with us with your preferred date and we'll check date times are available.
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My assembler didn't arrive, what do I do?
If you have booked an assembly service with IKEA and it has passed your booked time slot, please contact us.
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Can I add more products to my Assembly Service?
Yes, to add items to your assembly service please contact us.
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