Do you have WiFi in store?
Free WiFi is available at all our stores.
When in store, connect to 'IKEA WiFi'. You may need to accept a privacy policy to connect.
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Can I purchase deliver in store?
Yes, simply head to our Home Delivery counter with your goods after checking out to purchase Home Delivery.
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Do you have wheelchairs in store?
All our store locations have complimentary wheelchairs available to borrow when you visit us.
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Can I exchange a product in store?
If you wish to exchange an item instead of returning it, you can visit us at the Exchanges and Returns counter and our team will issue you a refund card.
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Why can't I buy a product online that says it’s in stock in the store?
Our orders are fulfilled from two separate locations. Online orders are fulfilled from our online warehouse and stock in store is available for our in-store customers or purchase or Click and Collect.
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How do I pick up my Click and Collect order in store?
Once your order is ready for collection, you will receive an SMS or email notification. You can head store once you have received this notification or within your time window.
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Do you offer a Click and Collect service?
Click and Collect is a service that provides you the convenience of having your order ready to be collected at our counter when you come into store.
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