Customer service
Looking to check the status of your order? Want to return a product or order a spare part? We have convenient self-service options, which will let you do just that.
Self-service tools
Delivery and collection
Delivery
Explore our prices, weight limitations and lead times and find out which delivery method suits you best
Learn moreClick and collect
All about convenience? Collect from an IKEA store or a local pick-up point
Learn moreNeed to check the status of your case, exchange, or return?
It's easy to check the status of a refund or exchange. Follow the steps below to login, find your purchases and view any updates on your case.
1. Login to your IKEA account
Click the Get started button below to access your account.
2. Head to purchases
Once you’re logged in, go to the purchases section in your account dashboard.
3. Open the cases tab
Next to your purchases, look for the cases tab. Click it to see all your active and past cases.
4. View your case
Select the case to open its details, check the current status and see any updates.
Frequently Asked Questions
Search our FAQs
Prefer to order over the phone?
We're here to help! Our IKEA co-workers are available 9am – 8pm to help you place your order over the phone, making shopping from home easy and convenient.
Do you still have questions?
Have a question and can't find the answer? We'd love to hear from you.