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Terms of use for ‘customer ratings and reviews’


These Terms of Use will govern the Customer relationship when using the Customer Ratings and Reviews service (the "CRR Service"), provided by IKEA AG. In the event of any conflict between the privacy policy of IKEA AG and these Terms of Use, these Terms of Use shall prevail in relation to the CRR Service.

IKEA Portugal – Móveis e Decoração Lda., a company whose head office is at Rua 28 de Setembro, EN 250, 2660-001 Frielas, Portugal, Corporate Tax No. 505 416 654, (“IKEA Portugal”) is the entity responsible for the web page you are visiting ( and the manager of the CRR Service.

Your use of the CRR Service implies your full and unreserved acceptance of all the provisions included in the Terms of Use, in the version in force at the time the CRR Service is used, as well as a commitment to respect the conditions set out in the Terms of Use. If you do not fully agree to any of the conditions set out, you should not use the CRR Service.


The CRR Service allows its users to assess IKEA products through a quantitative format based on stars (with a maximum limit of five) – where a one-star rating corresponds to a "Don't like it" assessment and a five-star rating corresponds to “The star of the show” -, as well as a qualitative format – a written text, with a minimum of 50 characters.


To use the CRR Service, just create a user profile. When you register, specify your username and password. You should take care not to disclose your password and IKEA Portugal should be informed immediately in the event of a risk of abusive use of access data by third parties, so that IKEA Portugal can take the necessary steps.

When using the CRR Service and particularly when submitting contents using the CRR Service, you, the Customer, declares and confirms that:

  • He/she/it is the sole author of the submitted content and the exlcusive owner of the intellectual property rights of that content;
  • All content submitted is accurate and true;
  • He/she/it is at least 18 years old;
  • The submission of the content and the later use of the same by IKEA Portugal does not infringe the legislation in force.
  • The Customer, further warrants that he/she/it shall not submit any content:
  • That he/she/it knowns to be false, inaccurate or misleading;
  • That infringes any third party's copyright or industrial property rights, licence, trade secret or any other property rights, advertising rights or rights of privacy of third parties;
  • That violates any legislation or regulations in force including, but not limited to, the rules governing the control of exports, consumer protection, unfair competition, discrimination or misleading advertising;
  • That is or could be considered defamatory, inciting to hatred, prejudiced or offensive at a racial or religious level, that contains threats or that represents illegal harassment of individuals, partners or companies;
  • For which you have received any compensation or financial contribution, from third parties;
  • That contains any information that refers to other websites, addresses, email addresses, contact information or telephone numbers;
  • That contains computer viruses, worms or any other malicious or potentially harmful software programs.


Please see the IKEA Portugal Privacy Policy, which shall apply in all cases where it does not contradict these Terms of Use.

IKEA Portugal shall be deemed to be responsible for handling any data you send to it using the CRR Service (whether this is when you register as a user, or with regard to the contents submitted), under the terms of the personal data protection legislation in force.

By submitting your email address in connection with your rating and review, you agree that IKEA Portugal and its respective subcontractors may use your email address to contact you about the status of the review you have submitted, as well as for other administrative purposes in relation to the CRR service, such as managing CRR Service users.

This consent may be withdrawn at any time, by sending a written request to this effect to IKEA Portugal, to the address of the head office shown above.

Your data will be kept for as long as is strictly necessary to comply with the aforementioned purposes.

Your information will be kept confidential, unless IKEA Portugal is required by law to disclose it or if IKEA Portugal believes in good faith that such disclosure is necessary in order to (i) comply with the law, (ii) protect and defend its rights or (iii) in urgent circumstances, to protect the personal safety of any of its employees, co-workers or partners, as well as the other users of the CRR Service or members of the public.

IKEA Portugal uses subcontractors to handle your data. Some of these are located outside of the European Economic Area (particularly in the United States of America).

These entities are obliged to assure the security, confidentiality and integrity of the data communicated to them via written agreements based on the standard data protection clauses used by the European Commission in its Decision no. 2010/87/EU (available at

You may exercise your rights to access, correct or delete your data and to limit or deny its handling, as well as the right to data portability, via a written request sent to the address of the head office of IKEA Portugal shown above.

The transmission of data between the Customer and IKEA Portugal is made via Internet. Bear in mind that the Internet is an open network accessible to all and that despite IKEA Portugal doing everything in its power to ensure the security and confidentiality of the personal data communicated to it by its Customers, there is a risk of this data being seen and used with by unauthorised third parties.

In the event of a dispute regarding your personal data, you may make a complaint to the National Data Protection Authority.


All trademarks, names, titles, logos, artwork, projects, texts and other material used by the CRR Service belong to IKEA Portugal, one of its contractual partners or an IKEA Group company.

The mere consultation, transfer or copy of parts of the CRR Service by Customers does not give them any rights (of use or intellectual property, etc.) over the same.

Any use of the CRR Service or any image, text or sound included in it that is not provided for in these Terms of Use and does not correspond to normal use of the CRR Service – including total or partial reproduction, transmission (by electronic or other means), alteration and/or network sharing of the CRR Service - is forbidden without prior written consent from IKEA Portugal.

By submitting content via the CRR Service, the Customer grants IKEA Portugal a perpetual, irrevocable, free and transferable licence for the use, total suppression, adaptation, publication or performing copies, alterations, translations or other derived work, and/or for the sale and/or marketing of these contents, and/or the integration of these contents, in whatever manner, into the existing communication or technological resources, worldwide, for any purposes (including marketing and promotion purposes), without any payment being owed to the Customer for this licence.

Online posting and any use of the content submitted by Customers using the CRR Service shall be at the sole discretion of IKEA Portugal, reserving the right to eliminate or refuse the posting of any content submitted, whatever the reason.

In particular, IKEA Portugal reserves the right to change, shorten or delete any content submitted by Customers that IKEA Portugal, at its sole discretion, deems is in violation of the legislation in force or internal instructions regarding content, or any other provision of these Terms of Use.

IKEA Portugal does not guarantee its Customers the opportunity to edit or delete any content they have already submitted. Ratings and written reviews are generally posted within two to four business days.


The Customer shall indemnify and hold IKEA Portugal (and its staff, directors, agents, subsidiaries, common companies, co-workers and subcontracted entities, in particular Bazaarvoice, Inc.) harmless from and against any and all damages (direct or indirect), costs and expenses incurred, known or unknown, including reasonable attorney' fees, incurred as a result of negligent or wrongful compliance by the Customer with the above declarations and guarantees, or the negligent or wrongful infringement of any laws or third party rights by the Customer.

The Customer acknowledges that the use of the CRR Service may not be 100% secure, and that there is a possibility that information sent/received may be tampered with by unauthorised third parties. IKEA Portugal is not responsible for security weaknesses in communications and accepts no responsibility for misuse of Customer information by third parties.

The Customer acknowledges that IKEA Portugal cannot assure the accuracy, integrity or updating of the content available using its CRR Service, or assure that the CRR Service will not contain disruptions or any harmful element (e.g. virus).

The Customer acknowledges that he/she/it is solely responsible for the content submitted using the CRR Service.

IKEA Portugal shall use reasonable efforts to ensure CRR Service availability. However, the Customer acknowledges that 100% availability is not possible and he/she has no rights with regard to the availability of CRR Services.

The CRR Service may contain links to other Internet pages or be accessed using other Internet pages. IKEA Portugal may not be held responsible for these pages, in particular for the content control, availability, operation or performance of these.

To the extent possible by law, IKEA disclaims any and all liability (direct or indirect) resulting from using the CRR Service.


Please check IKEA Portugal's Cookie policy.


In the event of a consumer dispute defined under the terms of Law no. 144/2015, of 8 September, consumers may use the competent alternative dispute resolution entity.

Without prejudice to the provisions of the law, statutes or regulations that the alternative consumer dispute resolution entity is bound by, consumers may choose to use the European online dispute resolution platform, available at, the alternative dispute resolution entity in their place of residence or the alternative dispute resolution entity with special competence, if there is one for the sector in question.

You can see the updated list of all alternative dispute resolution bodies at

If there is / are no alternative dispute resolution entity(ies) under the terms of the previous point or there is / are, but it / they are not deemed competent due to the value of the dispute, the consumer may use the National Consumer Information and Dispute Arbitration Centre, in Lisbon, email address and available at


In the event of a breach of these Terms of Use, IKEA Portugal reserves the right to take any and all action provided for by law. In addition, IKEA Portugal reserves the right to, at its own discretion, terminate access or use of the website, with or without notifying the Customer.

IKEA Portugal also reserves the right to suspend all or part of the CRR Service at any time, without prior notice.

If any provision of these Terms of Use is deemed invalid, this shall not affect the validity of the remaining provisions. The invalid provision will be replaced by a valid provision deemed economically closest to the meaning and purpose of the invalid provision. The same shall apply to any legal gaps.

Portuguese substantive law, excluding the provisions related to conflicting laws, shall be exclusively applicable to any disputes regarding these terms of use.

IKEA Portugal reserves the right to change these Terms of Use at any time.

Customers shall be bound by the version of the Terms and Conditions in force each time the CRR Service is used, so we recommend that you read it periodically