IKEA Family Terms and Conditions
The IKEA Family program is subject to the following general conditions.
All individuals over 18 years old and residing in Portugal can be holders of the IKEA Family card. The card is free, personal and non-transferable and valid only for private individual customers. The business customers should apply to the IKEA Business program.
To receive the benefits associated with the card, its holder must present it to IKEA coworkers whenever requested, in physical or digital format.
You can update all your data such as name, address, contact details and communication preferences by logging into your IKEA Family account at ikea.pt/Family. Alternatively, contact us through the available channels here.
The card is valid in all IKEA stores, including the online store in IKEA.pt or IKEA app, and in any other establishments in Portuguese territory that have joined the IKEA Family program, according to the offers available.
The card is valid for an indefinite period. However, your online profile will be deactivated after 3 years without any identified purchase as an IKEA Family member and all its data will be deleted.
IKEA also reserves the right to change these general conditions and/or withdraw any associated offers at any time, and IKEA Family members are therefore recommended to regularly consult the applicable conditions.
What is the delivery and assembly warranty benefit?
The delivery and assembly warranty benefit ensures that, if any unforeseen event occurs that damages the item during transport and assembly by the IKEA Family member, the customer has 14 days to go to an IKEA store located in Portugal and exchange it for an identical item, provided that at the time of purchase you have identified yourself as an IKEA Family member with an active online profile (with purchases in the last 3 years). In the event of a stock outage, we will make a refund on an IKEA refund card. Not applicable to buy back and resell articles.
What is the free hot drink benefit?
The free hot drink benefit ensures that the IKEA Family member is entitled to tea, coffee or decaf from monday to friday whenever they present their IKEA Family card, with an active online profile, to a restaurant or bistro coworker. You can do this more than once in the same day. This hot drink will be for your own consumption, being a personal and non-transferable benefit, and may not be offered to third parties, even if they are IKEA Family members.
Rewards from IKEA Family
As an IKEA Family member, you can receive points which you can convert into offers, e.g. rewards.
To enjoy these rewards, you must have an active IKEA Family card, physical or digital, with a portuguese address and registered online on IKEA.pt. An active card is a card used at least once in a purchase in the last 3 years.
If you are an IKEA Family member and have a company part of the IKEA for Business program, when making a purchase you must choose one of the benefit programs, as you cannot benefit from both programs at the same time.
How do I collect points?
You can receive points on all your purchases, whether you buy products or services, online or in physical stores, and when you shop at our IKEA restaurants and on the swedish food market.
If you make a purchase containing cash&carry products (the collection of products is done by the customer inside the store and the transport is ensured by the customer) but also containing products with associated services (delivery of products at the customer support desk, or at click and collect, or in a collection point or at home) the allocation of points for each of these orders is done independently and separately, and the points can take up to 48 hours to appear in your IKEA Family account, after having received all the products you purchased.
The only purchases that do not entitle you to obtain points are purchases of a gift card and purchases made as an IKEA for Business member.
Please note that you can only receive points for these interactions once a week, between monday and sunday, for each type of interaction. For example, you can log in to your IKEA Family account several times in the same week, but you will only receive points for the first login.
To receive points for purchases and in-store interactions, you must identify yourself as an IKEA Family member, by presenting a physical or digital IKEA Family card, active and registered at IKEA.pt.
To receive points for purchases and interactions online, at IKEA.pt or in the IKEA app, you must be logged in to your IKEA Family account.
This identification is important since, for technical reasons, it is not possible for us to assign points to IKEA Family members who are not identified at the time of purchase or interaction, who are inactive or whose profile is not registered on our website.
If you do not identify yourself in a purchase or interaction, you will not be able to do so later. The identification of the IKEA Family card is the sole responsibility of the customer. Your identification is essential to accumulate points, to enjoy all the IKEA Family benefits and advantages, as well as to check your purchase history in your profile.
To find out if your card is active and registered, log in to our website or app and access your personal area. If you don't have your IKEA Family card registered or it's inactive, you'll need to make a new IKEA Family card to start collecting points.
If you receive points for a purchase, but later return the purchased items, the corresponding number of points will be deducted from your IKEA Family account balance, which may result in a negative balance.
Points are not transferable between IKEA Family cards (even if they belong to the same customer) or refundable and cannot be converted into cash. They can only be used in rewards provided by the IKEA Family program. Points are valid for a period of 18 months from the date on which they were awarded (namely, the date of the interaction or purchase that led to their award). Rewards are valid for 30 days after they have been selected.
IKEA reserves the right to change the rewards available, the number of points that are received for each purchase and for each interaction, as well as change the interactions and purchases that allow you to collect points.
Any changes will be available for viewing in your IKEA Family account.
How many points do I get for each activity or purchase?
When shopping:
• Purchases up to 30€: 2 points;
• Purchases between 30,01 and 60€: 6 points;
• Purchases between 60,01 and 120€: 16 points;
• Purchases between 120,01 and 250€: 33 points;
• Purchases between 250,01 and 500€: 67 points;
• Purchases between 500,01 and 1000€: 135 points;
• Purchases between 1000,01 and 2000€: 270 points;
• Purchases between 2000,01 and 4000€:: 540 points;
• Purchases over 4000€: 1080 points.
When interacting with IKEA services and channels:
• Log in as an IKEA Family member on the IKEA website or app: 1 point;
• Create and save a favorites list on the IKEA website or app: 2 points;
• Register and participate in an IKEA Family event upon prior registration: 20 points;
• Book and participate in a planning or interior design session, in-store or online: 25 points (you must log in before in order to receive points).
How can I use my points?
Once you have received enough points, the rewards will automatically be available in your IKEA Family account and can be used.
You can use the code online, in the IKEA app, on the IKEA.pt website, on store cash&carry purchases (the collection of products is done by the customer inside the store and the transport is ensured by the customer) or in a remote purchase through our customer support center.
Each reward code is unique, personal, and non-transferable, and can only be redeemed once, for a one-time purchase. It is not possible to use 2 rewards in the same purchase
It is not possible to use an IKEA Family rewards on purchases made through the IKEA for Business program.
What rewards can I have?
Below are some examples of rewards you can choose with your points:
- Discount on a delivery of store, online or by phone purchases;
- Offer of a full meal in the IKEA restaurants;
- Offer of a cake and hot drink in the IKEA restaurants and bistro;
- Vouchers for IKEA products to redeem on purchases from 50€* done online, by phone or in cash&carry purchases (the collection of products is done by the customer inside the store and the transport is ensured by the customer).
*10€ product voucher to use on purchases from 50€ and 15€ product voucher to use on purchases from 75€, except for services, restaurant, bistro, gift card and buy back and resell articles.
Available rewards may be changed by IKEA at any time, which means that a particular reward may not be available at the time you wish to use it.
Available rewards and corresponding number of points required, as well as instructions for selecting and choosing a reward are available in your IKEA Family account.
Once the points have been used to select and choose a reward; they will no longer be available in your IKEA Family account.
If you decide to return an article you will receive the amount you paid for the product through the same payment method and will not be reimbursed for the reward used in the purchase.
If you decide to cancel the purchase, the code will be reissued with the same expiration date as the previous voucher.
Reward points cannot be used as partial payment for products or services, unless the purchase is made with the reward chosen with the respective points.
Misuse prevention
IKEA reserves the right, without any prior notice, to cancel, delete or revoke the IKEA Family card of any members who act in violation or abuse of its terms and conditions or who guiltily indicate incorrect, false or misleading information. Any illegal actions detected will be considered as violating these terms and conditions and imply the loss of any associated rights.
How will my personal data be used?
Your personal data will be used by IKEA PORTUGAL – MÓVEIS E DECORAÇÃO, LDA. within the scope of the IKEA Family program and in order to guarantee compliance with the obligations contained in these general conditions. IKEA may periodically send information about promotional and other activities selected for you based on your customer profile if you give us express authorization to do so. Please consult our privacy policy available at ikea.pt/privacidade for more information about the treatment of your personal data. By providing your personal data, you guarantee that they are proper, true and up-to-date, being responsible to IKEA and any third parties for any damage that their falsehood or outdated information may cause.