Can I bring my pet to the IKEA store?
We love animals and we know that, for many people, they are really part of the family. đź’›
However, to ensure the safety, hygiene and comfort of everyone visiting our stores, pets are not allowed in IKEA stores, regardless of their size or temperament.
Exceptions: guide dogs and assistance dogs
The Guide dogs and assistance dogs they are always welcome in our stores, in line with our commitment to inclusion and access for all.
The Guide dogs and assistance dogs they are always welcome in our stores, in line with our commitment to inclusion and access for all.
We appreciate your understanding and collaboration to make the in-store experience comfortable for everyone.
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When you're ready to let someone enjoy your IKEA products, bring them back to an IKEA store, any time of the year. In return, you get an IKEA cashback card (store credit) to make your next purchase more affordable, while your used items find a new home.
Read moreIn Portugal, it is not possible to return products by post mail.
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Read moreIf you received a damaged product, please report the situation within 48 hours after delivery by contacting IKEA Customer Support, either online or in-store. We apologise for the inconvenience and will do our best to help. Several solutions are available, including replacing or refunding the damaged item.
Read moreIf you have an IKEA product that has been recalled, stop using it immediately. Visit the nearest IKEA store or contact IKEA Customer Support to return it and receive a full refund.
Read moreAdd the items to the cart and choose the "Click & Collect" option at checkout. Select the pick-up point and time that is most convenient for you. You will receive a confirmation email or SMS with all the details. When your order is ready, we will let you know. Just bring the order confirmation and an identification document. Need help? Follow the instructions in the email or contact our Customer Service.
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