Can I return a product by post mail?
In Portugal, it is not possible to return products by post mail.
However, you have three options available for making returns:
- Return in store: Bring the item(s) along with the invoice or proof of purchase to the nearest IKEA store.
- Return at a collection point: You can drop off the items at one of the available IKEA collection points. Contact our Customer Service to check locations and schedules.
- Return via carrier: If you cannot travel, you can schedule a home pickup through our Customer Service.
For more information about each option, visit the Returns page or or connect with a human agent by typing “I want to speak to a human” in the chat.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Yes, you can return your order.
Read moreIf you placed your order for a Collection Point, please contact us to check the possibility of return on site and the associated costs.
Read moreYour satisfaction with your purchase at IKEA is important to us. If you are not completely satisfied or have simply changed your mind, you can return your products within 365 days. IKEA will make a full refund of items returned with proof of purchase during this period.
Read moreYou can return the products to the store within 365 days, even if the product is opened or assembled.
Read moreYes! You can return the product through our collection service, even if you bought it in a store.
Read moreIf you don't have your receipt, we will always help.
Read more