What is IKEA's returns policy?
Your satisfaction with your purchase at IKEA is important to us. If you are not completely satisfied or have simply changed your mind, you can return your products within 365 days. With proof of purchase and if the return conditions are met, IKEA will refund the full amount.
Sometimes an item looks perfect for your home, office or garden, but then it doesn't turn out as you imagined. That's okay — returning is simple and hassle-free, no matter where you bought it: at an IKEA store in Portugal, at IKEA.pt or in another sales channel.
To make it easier, always present proof of purchase. If you can't find it, we can help you recover it.
Mattresses and mattress toppers
There is also 365 days to return or exchange mattresses and mattress toppers, under the same conditions as other products. If you no longer have the original packaging, simply protect the item well to avoid damage or dirt in transport.
Exchanges
If you prefer to exchange a product, it's simple: first return it and then make a new purchase.
Opened or assembled products
You can return products that have already been opened or assembled, as long as they are:
- Clean
- complete
- No damage
- No changes
- and in a position to be sold again
Important: There can be no modifications to the article. Painting, drilling, or removing parts alters the original operation and may compromise the structure of the product — and these changes void the warranty.
Sofa covers on request have special cancellation conditions. You can only cancel your purchase after refusal to deliver it to your door.
IKEA does not accept the return of gift cards or unpackaged food products
Sofa covers on request have special cancellation conditions. You can only cancel your purchase after refusal to deliver it to your door.
IKEA does not accept the return of gift cards or unpackaged food products
For more details see the IKEA return policy.
Note: These conditions do not apply to IKEA Business customers.
Note: These conditions do not apply to IKEA Business customers.
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