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What can I do if my IKEA product has quality problems?

All IKEA products are carefully tested before being made available for sale. However, if something goes wrong and you notice a quality issue over time, you are covered by an extended warranty period for many IKEA products, in addition to the European Union’s 3‑year legal warranty.

Product quality and safety are top priorities at IKEA, which is why all products are thoroughly tested before being sold. For this reason, IKEA offers extended warranty periods for many products, in addition to the EU’s 3‑year legal warranty.
Check your order confirmation or invoice to confirm whether the product is within the EU’s 3‑year legal warranty or if it has an extended warranty listed on the IKEA Guarantees page.
If you cannot find your invoice or order number, you may access your purchase history in your IKEA Family account, if you used it at the time of purchase.
Depending on the product and the issue, we recommend visiting the IKEA Product Support pages. There you will find solutions to common problems, step‑by‑step guides, and helpful videos that can assist you in resolving the issue quickly and easily. Support materials are available for products such as appliances, PAX wardrobes, VIDGA curtains, SKYTTA sliding doors, and smart home products like DIRIGERA, SYMFONISK, and TRÅDFRI, among others.
If, after these checks, you still need assistance, we are available to support you online, by phone, or in an IKEA store—whichever is most convenient for you. 

submit a complaint online or by phone

You can speak with an IKEA co‑worker via chat (type “I want to talk to a human”) or by calling +351 21 989 99 45 – options 9 > 2 > 3 > 3.
Before contacting us, please:
  • Have your order number or invoice ready;
  • Confirm that the product is within the warranty period;
  • Prepare photos, if the issue is related to product quality.
If the warranty conditions are met, you may choose one of the following options:
Home delivery of a replacement product
A co‑worker can schedule home delivery once the product is available.
Refund
If you prefer, you can request a refund for the defective product. The amount will be refunded using the original payment method.
If the purchase was made in cash at a store, the refund may be issued as an IKEA voucher.
 

Visit an IKEA store

You can also visit your nearest IKEA store (excluding Planning Studios and collection points), bringing the defective item along with the invoice or order number. Upon arrival, go to the Customer Support desk, usually located near the entrance or exit.
If transporting the product poses a safety risk, we recommend leaving it at home.
In store, provided the warranty conditions are met, you may:
Replace the item in store
If stock is available, a co‑worker may replace the item immediately. You can check product availability on IKEA.pt or via the chatbot.
Schedule home delivery
If the product is not available in store or you are unable to transport it, home delivery can be scheduled once the item is available.
Request a refund
Alternatively, you may request a refund, which will be processed to the original payment method or issued as an IKEA voucher for cash purchases.

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