What can I do if my IKEA product has quality problems?
All IKEA products are carefully tested before being sold. However, if something goes wrong and you notice a quality issue over time, you have an extended warranty period for several IKEA products in addition to the 3-year legal warranty.
Product Quality and Guarantees
Product quality and safety are top priorities for IKEA. All products are carefully tested before sale, and IKEA offers extended warranty periods for many products, in addition to the EU 3-year legal guarantee.
If your IKEA product isn't working as expected or you have noticed a quality issue, first check your order confirmation or receipt to see if it falls within the EU’s 3-year legal guarantee or is covered by an extended guarantee listed on the IKEA Guarantees page. If you cannot find your order number or receipt, you may be able to locate it in your 'Purchase history' on your IKEA Family account, provided it was used at the time of purchase.
Depending on the product and your question, we recommend visiting the IKEA product support pages. There, you will find information regarding common issues, step-by-step guides, and videos to help you resolve the issue yourself. Support materials and troubleshooting guides are available for items like household appliances, PAX wardrobes, VIDGA curtains, SKYTTA sliding doors, and home smart products such as DIRIGERA, SYMFONISK, TRÅDFRI gateway, and many more.
If you have checked these resources and still need help, please reach out to IKEA Customer Service online or in-store, whichever is most convenient for you.
File a claim online
Please have your order number or receipt ready, verify that the product is still within its guarantee period, and prepare photos if the issue relates to mattress quality. Once you have reached an IKEA co-worker, you can choose one of the following resolution options, provided the guarantee conditions are met:
- Arrange home delivery for a replacement item: A co-worker can arrange home delivery for a replacement product when the item is available.
- Get a refund: If you prefer a refund for the faulty item, a co-worker can process this for you. The refund will be issued to the original payment method used for the purchase. Note: If you paid with cash in-store, you will receive the refund as an IKEA voucher.
Go to an IKEA store
You can also take the defective item, along with your order or invoice number, to your nearest IKEA store (excluding Planning Studios and Collection Points). Proceed directly to one of the Customer Service desks, usually located near the entrance/exit. If there is a safety risk in transporting the product, please leave it at home.
If the guarantee conditions are met, you have several options for assistance in-store:
- Replace at the store: A co-worker can replace the faulty item for you to take home, provided it is in stock. You can check stock availability before visiting by viewing the product page on IKEA.com or by requesting a stock check through the chatbot.
- Arrange home delivery: If the item is not in stock or you cannot transport it yourself, a co-worker can arrange home delivery for a replacement product when it becomes available.
- Get a refund: If you prefer a refund for the damaged item, a co-worker can process this for you. The refund will be issued to the original payment method used for the purchase. Note: If you paid with cash in-store, you will receive the refund as an IKEA voucher.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If you notice a quality problem with your appliance, or if it is not working as it should, you can report the situation directly to the manufacturer, as long as the product is still within the warranty period. If the appliance is an IKEA product, you can contact IKEA Customer Service, online, by phone or in a store.
Read moreIf your IKEA product breaks during transport or assembly, and you used your IKEA Family card at the time of purchase, you can activate the transport and assembly guarantee and request a free replacement of the product. If you did not use your IKEA Family card, this protection does not apply. However, you can still contact IKEA to find out about available paid replacement or repair options.
Read moreIf you have an IKEA product that has been recalled, stop using it immediately. Visit the nearest IKEA store or contact IKEA Customer Support to return it and receive a full refund.
Read moreIf you have received a product or package with missing parts, you can order the parts online, pick them up at an IKEA store or request a delivery through IKEA Customer Service, depending on which part is missing.
Read moreIf you received a damaged product, please report the situation within 48 hours after delivery by contacting IKEA Customer Support, either online or in-store. We apologise for the inconvenience and will do our best to help. Several solutions are available, including replacing or refunding the damaged item.
Read moreAll eligible items that qualify for the buyback service should be in good, resaleable condition, and they should be clean and unmodified. Products also need to be fully functional and properly assembled when returned.
Read more