What do I do if I have a damaged product for my Kitchen?
We apologize for any inconvenience caused.
Bring the complete product and purchase receipt to IKEA store next to you. If it is an appliance that is not working properly, make sure the warranty is valid and contact our service provider (check which one in the equipment manuals). When contacting us, you must indicate the reference of the IKEA item and the model/serial number.
For TILLREDA appliances, visit your IKEA store or contact us to speak to our After Sales Support team.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If you received your order and a product is damaged, you have up to 48 hours after delivery to report any issue through your IKEA Family profile. Alternatively, you can also take the product to one of our stores.
Read moreAt IKEA, we’re proud of our kitchen range — especially the METOD system!
Read moreWe understand that sometimes things don’t go as planned — and we’d love to hear your feedback. 😊
Read moreIf you're waiting for your order, the first step is to check your email.
Read moreWe're sorry to hear about your situation and we'll try to help you resolve it as quickly as possible.
Read moreIt’s possible that your order has been split into multiple deliveries.
Read more