What delivery options does IKEA offer?
IKEA offers Home Delivery via Transport Service, Small Deliveries (via DPD), Click & Collect, or pickup at a collection point (fixed, mobile, or IKEA locker). Home Delivery includes the options “doorstep delivery” and “transport service delivery.” The Small Deliveries service is suitable for items that can be shipped via DPD, while Click & Collect and collection points allow you to pick up your order at a more convenient location.
- Home delivery: This option brings your order directly to your address.
a. Delivery to the door: Your items are delivered to the main door of your chosen delivery address. If the chosen address is in a building, the team will leave the goods at the entrance of the apartment.
b. Home delivery: This service is suitable for larger orders, where the goods are left in a room of your choice. - Small deliveries: Suitable for smaller orders such as accessories or furnishing items weighing up to 60 kg. The delivery date indicated is an estimate. We expect to deliver between 3 to 7 days in mainland Portugal, 6 to 10 days in Madeira and the Azores, or up to 6 weeks for made-to-order sofa covers.
- Click & Collect: Click & Collect allows you to pick up your order at IKEA flagship stores. Once your order is ready for pickup, you will receive an SMS or email with instructions on how and where to pick it up.
You must present a photo ID and proof of purchase. If someone is picking up the order on your behalf, they must bring the original order confirmation or invoice, as well as an ID. If you are unable to pick up the order, it will be stored until 3 days after the scheduled collection date. - Fixed collection points: This service allows you to pick up your order at an IKEA collection point that is most convenient for you. Once the order is ready, you will receive an SMS or email with instructions on how and where to pick it up. You must present a photo ID and proof of purchase. If someone else picks up the order on your behalf, you must present the original order confirmation or the invoice and identification document. You have up to 72 hours to collect the order after that date.
- Mobile collection point - It saves you time by meeting a driver at one of the designated locations. When you place your order at IKEA, you can choose the most convenient date and time from the list provided. Then, you must meet the driver at the place and time chosen to collect your order.
- Cacifos IKEA: Shop online and collect your order from an IKEA locker that is convenient for you. Select 'Collect at an IKEA locker' before completing your payment and pick up your order on the chosen date and time slot. You will receive an access code by SMS or email as soon as your order is ready, and you will have 24 hours to collect it.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Small Delivery is suitable for smaller orders such as home furnishings, textiles, photo frames, and other home furnishing accessories. This service is intended for customers who are comfortable with an estimated delivery window, rather than a scheduled day and time.
Read moreTo choose the best delivery option, consider the size and type of your package: Small Delivery is suitable for smaller items, while Delivery via carrier is recommended for large or bulky items. If you prefer to pick up your items, Click & Collect offers flexibility. For home deliveries, check the available time windows, delivery times, and costs, as they vary depending on the postcode and order details.
Read moreTo use this service, add the desired items to your basket and, at checkout, select the "Delivery to your door" option. Provide the correct delivery details and confirm your order. After confirmation, you will receive an email and an SMS with all the delivery details. On the day of delivery, it is essential to ensure free access to the location and that someone over 18 years old is present to receive the order. If you detect any damage or missing items, contact IKEA Customer Support within 48 hours of receiving your order.
Read moreTo ensure that your delivery is carried out successfully, you must ensure a safe, unobstructed and adequate space for the products to be delivered by the carrier. If the delivery is to a floor higher than the ground floor (e.g. an apartment), there must be sufficient access via stairs or lift. While most IKEA products can be delivered, some fragile, oversized or seasonal items may have restrictions.
Read moreTo use this service, add the desired items to the cart, choose the option "Delivery via transport" in the checkout process. Provide detailed delivery instructions, select the desired delivery day and confirm your order. You will receive an email and an SMS with the delivery details. On the day of delivery, ensure that access is unimpeded and that someone over the age of 18 is present. The driver will place the items in the room he indicates. If you notice any problems (such as missing or damaged items), please inform the driver immediately and contact IKEA customer service.
Read moreTo order spare parts for a third-brand appliance purchased from IKEA (Whirlpool or Eletrolux), you must contact the authorised service centre listed in your appliance's user manual directly.
Read more