Delivery Cost & Area
When you shop online, you can see the delivery cost before finalizing your purchase, as soon as you insert your postcode. This amount is calculated according to the value of the products being delivered and where they're being delivered to. See below for more information.
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Can I receive a additional parts or fittings of the product?
IKEA does not sell hardware or parts for a fee. If you need, you can get extra parts from the store's exchange and return desk.
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Can I select the delivery date?
Delivery date may vary by region. Please check available delivery date for locations. See below for more information.
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I have lost my belongings.
See below for more information.
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Can I choose the delivery service provider?
Your products will be delivered by a service designated by IKEA, so it is difficult to choose the delivery service provider.
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The product I received was damaged, what do I do?
If there are any items delivered to you damaged, please contact our Customer Support Center with a photo of the damaged box and the item. We can proceed an exchange once we check your order number and the photos provided.
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Is all products refundable?
The terms and conditions set forth in this return policy apply to all purchases made yourself at IKEA stores in Korea and on the website and application. But, Buyback products and ASIS products are not allow exchange. For IKEA Food, it can only be room temperature products purchased at IKEA Swedish Food Market which are unopened products within the expiration date. See below for more information.
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