Why can't I buy a product online that says it’s in stock in the store?
The store stock is most likely low, and the remaining items are predicted to be sold out by the time they would be able to pick them for online purchases. Please check the product page to see the stock status or visit us in store.
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Was the article not helpful? Try one of the related articles below.
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Why does the availability of the products change throughout checkout?
The availability of products depends on your selected location as well as preferred delivery method. If you can’t choose delivery it is either because items are not in stock, or because we do not have available delivery times.
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Will I be able to change my Click & Collect appointment later?
Click & Collect appointments cannot be changed when the order has been placed.
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Is it possible to change the order details (delivery date, item) or cancel the order after the payment is completed?
You can change / cancellation order through Track & Manage my order page & Customer Support Center. See below for more information.
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Why is my preferred pick-up point unavailable?
Depending on stock, product size, reservation availability status. See below for more information.
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Why can’t I choose my preferred delivery method?
The delivery methods we offer depend on the products you want to buy and the stock availability in your selected zip code area, for the allocated delivery time.
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Why is my order split into two different deliveries?
We want you to receive your products as soon as possible. Some products may however be stocked in-store and others in warehouses, which impacts delivery.
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