Offers and Events Terms and Conditions
Please read more about our terms and conditions for our national offers and events. To read the terms and conditions for our store specific events and offers, please find out more here.
IKEA service experience Prize Draw Terms and Conditions UK
By taking part in the happy customer score prize draw, you are agreeing to be bound by these Terms and Conditions. Please also read our Privacy Policy which explains further how we handle any data you share with us when you enter into the prize draw.
THE PROMOTER
The promoter of the prize draw is IKEA Limited of 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH.
HOW TO ENTER THE PRIZE DRAW
1. The prize draw will run from 01 October 2025 to 31 October 2025 (the “Promotional Period”). All individual prize draw entries received after the Promotional Period will be automatically disqualified.
2. To be eligible to submit a prize draw entry, you must complete the IKEA service experience survey after having used an IKEA service.
3. The winner(s) will be selected at random by a computer process. The winner(s) will be notified via the email address used to complete the survey with in seven (7) days of the prize draw end date. The winner will have seven (7) days to respond and claim the Prize, otherwise an alternative winner will be selected. The Prize will be sent to the winner at a UK address which will need to be supplied upon acknowledgement of the Prize.
4. The Promoter will not accept responsibility for entries that are lost, damaged or delayed regardless of cause.
ELIGIBILITY
5. The prize is open to customers over the age of 18 who are UK residents.
6. By entering the prize draw, you confirm that you are eligible to do so and eligible to claim the Prize. The Promoter may ask you to provide proof that you are eligible to enter the prize draw.
7. The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize draw.
THE PRIZE
8. There will be 1 winner.
9. There will be one (1) Prize available to win.
10. The Prize(s): £100 IKEA voucher (the “Prize”)
11. For a chance to win the Prize the participant must complete the IKEA service experience survey sent to their email address after having used an IKEA service. Completion of the survey will automatically enter the customer into the prize draw.
12. The Prize is not negotiable, transferable or exchangeable and cannot be substituted for cash. The Promoter reserves the right to substitute the Prize with a Prize of equal or greater value if circumstances beyond the Promoter’s control makes it necessary to do so.
13. The Promoter reserves the right to change the Prize offered to one of equivalent value if circumstances prevent the original Prize from being available.
The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will send the surname and county of major prize winners and, if applicable copies of their winning entries, to anyone who emails [email protected] or writes to 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH (enclosing a self-addressed envelope) within one month after the closing date stated in condition 4. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter: [email protected] or writes to 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
LIMITATION OF LIABILITY
14. As far as is permitted by law, the Promoter shall not be liable, in contract or tort (including negligence), or the breach of statutory duty or any other way, for the loss or damage howsoever arising suffered by any person/s suffered directly or indirectly from participating in this Promotion. Nothing in these terms shall limit the Promoter’s liability for fraud or death or personal injury caused by negligence. Your statutory rights are not affected.
DATA PROTECTION
15. By entering the prize draw, you agree that any personal information provided by you with the prize draw entry may be held and used only by the Promoter or its agents and suppliers or any other relevant third party to administer the prize draw, and where relevant, it is confirmed that parent/guardian consent is provided.
16. You understand that you are providing your information to the Promoter. You can view the Promoter’s Privacy Policy at: https://www.ikea.com/gb/en/customer-service/privacy-policy/.
GENERAL
17. If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the prize draw.
18. The Prize is non-exchangeable, non-transferable and no cash alternative is offer.
19. The Promoter reserves the right to hold void, suspend, cancel, or amend the prize draw where it becomes necessary to do so as the Promoter may determine in its sole discretion.
20. If the Promoter has suspicions or knowledge that you may be involved in any fraudulent or illegal activity, it reserves the right to disqualify you and any related entrant and the eligibility to win the Prize will be forfeited.
21. The Promoter may disqualify any individual/s using the promotion in a way in which they deem inappropriate at its sole discretion (inappropriate use of the Promotion includes, without limitation, collusion, manipulation and engagement in any other activity that may give the entrant carrying out that activity an unfair advantage over other entrants).
22. The Promoter’s decision is binding in all matters relating to this Promotion, and no correspondence shall be entered into.
23. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.
IKEA Coupon Promotion – Terms & Conditions (UK)
Promoter: Aira Home UK Ltd (“Aira”), 14146166, registered office: Noah's Yard, 10 York Way, London N1 9AA.
Coupon issuer: IKEA Limited (“IKEA”). 01986283.
1. Offer summary
1.1 Customers who purchase from Aira and complete commissioning of an Aira airsource heat pump (ASHP) will receive a coupon provided via IKEA, with a load value of £250 (“Coupon”).
1.2 Aira will promote and issue Coupons only while it holds a valid allocation of IKEA Coupon codes and only within the validity window of 23/10/2025 to 31/08/2026.
2. Eligibility
2.1 To earn the right to obtain a Coupon, the customer must complete all of the following:
2.1.1 Make a purchase directly via the Aira link on the IKEA UK website or other authorised IKEA communications, through to Aira’s IKEA-branded landing page.
2.1.2 Installation completed and commissioned by Aira at the property.
2.1.3 All payments due are paid per the Aira Customer Contract.
2.1.4 Customer is registered for IKEA Family membership.
2.1.5 Open to residents within Aira’s current eligible postcode coverage for installations (updated regularly). To confirm coverage, please contact Aira via the route provided on the IKEA page.
2.1.6 IKEA employees are not eligible for this offer.
2.1.7 Coupon redemption is limited to the United Kingdom (IKEA UK stores and ikea.com/gb-en).
2.2 To redeem the Coupon, the customer must be an IKEA Family member.
2.3 Earning the Coupon may be combined with standard Aira purchase promotions/discounts unless a specific Aira offer states otherwise. This does not affect IKEA’s coupon redemption rules.
2.4 One (1) Coupon per qualifying purchase shall be provided by Aira, unless stated otherwise.
3. When and how the Coupon is issued
3.1 Aira will email the Coupon to the primary contact registered with Aira within 5 working days of upon completion of conditions set out in Section 2.3.2 The Coupon is deemed delivered when sent to the email address on the order. Please ensure your contact details are correct.
4. Redeeming the Coupon at IKEA
4.1 The Coupon is redeemable in the United Kingdom only (IKEA UK).
4.2 Each Coupon is a unique, one-time-use code issued by IKEA.
4.3 Codes are redeemable while active and within their validity window. (Currently 22/10/2025 to 31/08/2026.)
4.4 The whole value of the Coupon must be redeemed in a single transaction. Any leftover amount on the Coupon after the first transaction shall be lost.
.5 Lost, stolen, deleted or expired codes cannot be replaced by Aira or IKEA.
4.6 Coupons are non-transferable, no cash alternative, and no change given. Lost or stolen vouchers will not be replaced by Aira or IKEA.
4.7 Promotion valid until 31/08/2026. Aira may limit, suspend, or withdraw the promotion where necessary (e.g., suspected fraud/abuse, supply constraints).
4.8 IKEA reserves the right to verify eligibility and refuse the Coupon where it reasonably suspects fraud, misuse, or breach of these terms.
5. Exclusions on Coupon redemption
5.1. The Coupon cannot be redeemed on any food or drink purchases including (but not limited to) purchases from: IKEA Cafe, IKEA Bistro, IKEA Swedish Food Market, and IKEA Restaurant.
5.2. The Coupon cannot be redeemed against products from Re-shop and Re-use.
5.3. The Coupon cannot be redeemed on purchases of additional IKEA services, including but not limited to: Home Delivery, Installation, Assembly and Kitchen Planning.
5.4. The Coupon cannot be used in conjunction with any other promotional offer or discount provided by IKEA.
6. Returns, cancellations & changes
6.1. If the order is cancelled, partially cancelled so it no longer meets Section 3, or refunded in whole/part before issue, no Coupon will be provided.
6.2. If cancellation/refund occurs after issue, Aira may void the Coupon or invoice you for £250.6.3. All returns of IKEA products purchased using the Coupon are subject to IKEA’s current returns policy.
7. Data protection
7.1. Aira will process personal data to administer the promotion in line with Aira’s Privacy Notice. Limited data may be shared with IKEA to fulfil the Voucher.
7.2. For IKEA Coupon use, see IKEA’s privacy information on their website.
8. General
8.1. These T&Cs apply in addition to your Aira Customer Contract and any finance agreement (if applicable).
8.2. If any provision is invalid, the remainder remains in force.
8.3. Your statutory rights are unaffected by these terms and conditions.
8.4. Governing law: England & Wales. Jurisdiction: Courts of England & Wales.
Contact:Aira: [email protected] (quote “IKEA Voucher Promotion”).