Skip to main content

Customer services

Latest coronavirus information

We can only meet you online at the moment, and this poses major challenges. We are currently experiencing unprecedented demand and customer service is busier than ever before.

We realise that as a result we cannot help everyone as we would like, and we regret that. We are making every effort every day to improve our service, and advise customers who cannot reach our customer service to consult our FAQs.

We are expanding our capacity by deploying additional store employees to deliver orders themselves and by deploying additional employees at our customer service.We appreciate your understanding and patience. Home life is more important than ever at the moment and we want to be there for you.

For the most up-to-date information on changes to our stores and services relating to the current Coronavirus (COVID-19) situation, please click here.

What are you looking for?

About shopping

Shopping with IKEA can be a unique experience. Learn more about what to expect and how you can make the most of your visit!

Find your local store

How to shop at IKEA

Prepare for your visit

IKEA mobile apps

IKEA Family card

About products

The perfect home is one that is perfect for you. That's why we offer more than 10,000 products and plenty of guides to support your purchase.

Gift cards

Buying guides

Product guides

Assembly instructions

Smart products support

Secure it! Creating safer homes together

IKEA Product Ratings and Reviews

IKEA Feedback


We hope you had a great experience shopping with IKEA. However, if you need some further support, we are here for you.

Appliance claims

Damaged/missing products

Faulty products

Returning products

Product recalls

Manage and track your order