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Customer services

Latest coronavirus information

We can only meet you online at the moment, and this poses major challenges. We are currently experiencing unprecedented demand and customer service is busier than ever before.

We realise that as a result we cannot help everyone as we would like, and we regret that. We are making every effort every day to improve our service, and advise customers who cannot reach our customer service to consult our FAQs.

We are expanding our capacity by deploying additional store employees to deliver orders themselves and by deploying additional employees at our customer service.We appreciate your understanding and patience. Home life is more important than ever at the moment and we want to be there for you.

For the most up-to-date information on changes to our stores and services relating to the current Coronavirus (COVID-19) situation, please click here.

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