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Click and collect

With IKEA Click and collect, you’re in control. Place an order online when it’s convenient and choose when and where to collect it, from your local IKEA store or partner pick-up point. You’ll still make a trip, but we’ll gather your items so that you have more time and energy for assembling instead.

Options and pricingHow it works|  Good to know | FAQ

A person looking at their phone in front of blue pick up boxes for click and collect

Click and collect options and pricing

Collect from your local IKEA store

Free for all orders

Our Click and collect service is available at all our IKEA stores across the UK except IKEA Hammersmith.

Collect from a partner location

From £2

Collect parcel orders from local convenience stores or post offices via external DPD pick-up points.

Collect larger orders from self-serve locker pick-up points or from mobile pick-up points outside select supermarkets.

How Click and collect works

  1. Put your desired items in your online shopping cart. 
  2. Select your favourite or nearest IKEA store or partner pick-up point under “Click and collect”. 
  3. Choose an available collection time. Complete your order.
  4. Live life while we gather your items. We’ll notify you via e-mail when we’re done with instructions on how to make your collection.
  5. Go to your chosen IKEA store or pick-up point during your time slot.
  6. Collect your order, load it into your vehicle and drive home.

Good-to-know basics 

  • Due to high demand, time slots may be limited. Available times are listed during online check-out.
  • If you can’t place an order at your desired IKEA store, try another location, remove an out-of-stock item from your cart or order later when stock is replenished.
  • Consider package dimensions and weights, so your order will fit in your vehicle. This information is on each product’s webpage.
  • Consider any additional packaging you may need to bring if you have ordered fragile and delicate items.
  • You may not be able to modify products in your order after it is placed, so double check you've got the right items and quantities before placing your order.
  • Want an order update? If you have an order confirmation number, you can track your order.
  • You can always combine Click and collect with a pop into the store for that pillow you want to try before buying. 

Frequently asked questions

  • You will have the option to select your preferred store or pick-up point and next-day collection slot*.  

    Once your order has been prepared and is ready for collection, we will notify you via email. Please bring your order confirmation to the collection point.

    Please remember to collect your order on your confirmed day. If you don't pick up your order within your collection slot, your order will be cancelled and a refund processed. 

    If someone is collecting your order on your behalf, please make sure they have the original email confirmation.

    *Order and collection points and IKEA Croydon only will operate with a choice of collection day.

  • If you have an order confirmation number, you can track your order, where you will also be able to manage or cancel your order.

  • If you do not pick up your order on your selected day and collection slot, your order will be kept for a 48-hour window from the end of your collection slot. The store will contact you to ask if you will be able to collect your order within this 48-hour window. If you are unable to collect your order, it will be cancelled and a refund will be processed within 14 days.

  • Please bring your order confirmation email.

  • The item may be unavailable for Click and collect due to low stock levels, please check an alternative store or try again later. You can also get notified by SMS or e-mail when the product is back by signing up to back in stock notifications from the products details page.

  • In the unlikely event that you have a damaged or missing product – please inform an IKEA co-worker in-store.

  • There are no number, weight or size restrictions on Click and collect orders at an IKEA store.