Guarantees

We are confident in the quality of our products and many items are covered by guarantees and warranties. Below you will find a list of all our guarantees and warranties.

Good to know: Our guarantees and warranties start on the day of purchase. When making a claim you will need the original purchase receipt as proof of purchase.

Kitchen

Free 25-year guarantee, free 10-year guarantee and free 5-year guarantee

We offer you a free 25-year guarantee that covers defects in the material and workmanship on the METOD kitchen system. All kitchen mixer taps have a free 10-year guarantee and all IKEA appliances have a free 5-year guarantee (except for LAGAN and TILLREDA for which we offer a free 2-year guarantee).This guarantee is valid for domestic kitchen use and is subject to the terms and conditions stated in the below booklet.


Bathroom

Free 10-year guarantee, Free 3-year guarantee

We offer you a 10-year guarantee that covers defects in the material and work-manship on the GODMORGON bathroom series, all wash-basins, mixer taps and shower mixers. All shower accessories such as riser rails, head and hand showers, shower hoses and hand shower parking bracket have a 3-year guarantee. This guarantee is subject to the terms and conditions stated in the below booklet.


 Sofas and armchairs

Free 10-year guarantee, Free 25-year guarantee

We offer you a 10-year guarantee against defects in materials and workmanship that covers frames and cushions of our sofas – and for some products, this involves a 25-year guarantee. This guarantee is subject to the terms and conditions stated in the below booklet.


Bedroom

Free 25-year guarantee, Free 10-year guarantee

We offer you a 25-year guarantee that covers mattresses and bed bases marked with the logo below against defects in materials and workmanship. We also offer you a 10-year guarantee that covers PAX/KOMPLEMENT wardrobes and interior organisers marked with the logo, against defects in materials and workmanship. These guarantees are subject to the terms and conditions stated in the below booklets.


Workspace and office furniture

Free 10-year guarantee

We are able to offer a 10-year guarantee against defects in materials, workmanship and function on all main parts in the BEKANT series, IDÅSEN series, GALANT storage system, THYGE desk and HÄLLAN cabinets. We offer you a 10-year guarantee against defects in materials and workmanship in the moving parts and frame of workchairs MARKUS, LÅNGFJÄLL, HATTEFJÄLL, ALEFJÄLL, JÄRVFJÄLLET, TROLLBERGET, FLINTAN and FJÄLLBERGET. These guarantees are subject to the terms and conditions stated in the below booklets.


Cookware

Free 25-year guarantee, Free 15-year guarantee, Free 5-year guarantee

We guarantee that SENIOR and SENSUELL cookware will last for 25 years of normal domestic use, provided that our care instructions are followed. We guarantee the function of IKEA 365+ cookware for 15 years for products without a non-stick coating and for 5 years for those with a non-stick coating. We guarantee the function of VARDAGEN stainless steel cookware for 15 years and for 5 years for VARDAGEN enamelled steel cookware. We can guarantee TROVÄRDIG cookware will last for 5 years.
These guarantees of function, materials and workmanship are subject to the terms and conditions stated in the below booklets.

Knives

We guarantee that BRILJERA knives will keep their function for 25 years, and that IKEA 365+ knives will keep their function for 15 years. That means that they will still work as well as they did when they were new, provided that our care instructions are followed and they are subjected to normal domestic use (cutting food and being cleaned once a day and regular sharpening). This guarantee of function, materials and workmanship is subject to the terms and conditions stated in the below booklets.


Date Updated: 30/09/2019