IKEA Kelowna - Plan and order point & Pick-up location

A. The IKEA Plan and order points offers a personalized service designed to make your home furnishing dreams a reality. At a Plan and order point, our planning experts are there to help you navigate complex home projects like kitchen design, bedroom projects, small space living solutions, and more. Simply schedule an appointment, plan and order your solutions with the help of an IKEA specialist, and then have the products shipped directly to your home or nearby pick-up location. There are no IKEA products or food available for immediate takeaway at the Plan and order points. Returns and exchanges are not available at the Plan and order points. Spare parts are not available at Plan and order points. Customers can order spare parts online here.

A. IKEA Gift Card, debit and credit cards. Sorry, we do not accept cash at this location.

A: Absolutely! We’ve got a dedicated area at the location to make your pickup quick and easy.

A. IKEA Plan and order point will offer a personalized service where you can meet one-on-one with an IKEA specialist to plan and order complex home furnishing solutions for any room in the home, including kitchens, living rooms, bedrooms and bathrooms. Appointments are encouraged in advance and can be booked at IKEA.ca/planning.

The IKEA services you can expect at this location:

• Personal planning appointments for kitchens, wardrobes, room projects, your business and home office
• Ordering IKEA products with support from a planning specialist
• Financial services•Home delivery of ordered items
• On-site order pickup or at a Pick-up location close to you
• Shop and purchase a limited selection of everyday IKEA products for immediate take-home (excluding food items)
• Returns

A. Returns and exchanges will be available as of May 1st, 2026.