Can I get my Click & Collect order delivered to my home address if the item(s) do not fit in my car?
Yes! Home delivery is possible as long as the delivery address is within the delivery range of the store.
Once at the store, if the items are too big to fit in your car, please reach out to a store co-worker at the delivery counter to arrange the delivery. Please note that additional fees will apply for a delivery service.
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Where do I have to go to pick up my Click & Collect order in store?
You will see signs at the store's entrance indicating where to pick up your Click & Collect order.
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I am obtaining an error stating ‘product not available’ when placing a Click & Collect order. What do I do?
We kindly ask you to either pick up the item in store without using Click & Collect or try Click & Collect with another store. You may also purchase online for Home Delivery from one of our online distribution warehouses.
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How do FedEX deliveries work?
Here you will find some information on our parcel delivery service.
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Can my order be delivered by truck into into my home?
To make sure larger deliveries are comfortably delivered to your door, we provide delivery service by truck. If you are buying online, you'll get options during check-out. If you visit a store, please go to the customer service area.
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Can I return or exchange a purchase made using the Click & Collect service?
Yes! You can return your new and unopened IKEA products from your Click & Collect order within 365 days. Products that have been opened can be returned or exchanged within 90 days.
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How will I be notified about my Click & Collect order?
Once your Click & Collect order is ready, you will receive an email notification.
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