Can I change or remove a reward I selected in IKEA Family?
If you no longer want to use a reward before it has expired, please contact Customer Support.
Had a change of mind? Don't worry, as long as the rewards haven't been used, our co-workers can return the reward to you, which will change the status to 'available' and add the reward back to your account.
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IKEA Family is a free loyalty program for Canadian residents aged 18 and over. Members earn points on eligible purchases, redeem rewards, and enjoy exclusive benefits. Points expire after 24 months and accounts inactive for 2 years are closed. One membership per person; card must be scanned at purchase to earn points.
Read moreTo use your reward you need to be logged in with your IKEA Family account before placing your purchase.
Read moreYou can use your points to choose from the rewards that are available to you based on the number of points you have collected.
Read moreYou can use your points to choose a reward. The rewards unlock depend on how many points you have but are the same for all customers. We have different rewards available so you can choose the one that best suits your needs.
Read moreYou can use product and service rewards online, in stores or when contacting us. Whereas food rewards are only applicable in-store in our restaurants and bistros.
Read moreYou can collect points online and in-store, then use the points for a reward of your choice.
Read more