How do I find a receipt or view my purchase history?
If you are an IKEA Family member or an IKEA Business Network customer, you can find your receipts and invoices online by logging into your account and navigating your Purchase History. Invoices are also attached to your order confirmation email.
Retrieving your receipts
If you are an IKEA Family member, you can easily find your digital receipts online. Simply log into your IKEA account on IKEA.ca and select "Purchases" to see all your transactions, you can click on "View Invoice" or "Download a receipt". This will automatically download your receipt.
For current online orders, please visit the Track and manage my orders section on IKEA.ca . You may access your order details by entering your order number along with your email address or phone number.
Important Note: If your IKEA Family account was not registered at the time of purchase, unfortunately you won’t be able to retrieve the receipt for that purchase.
Obtaining a copy of your invoice
Your invoice is primarily found in two locations:
- Order Confirmation email: For online orders, your invoice is typically attached to your order confirmation email. Please check your inbox after placing an order.
- Purchase History (for registered customers): If you were logged into your IKEA Family or IKEA Business Network customer account during an online or in-store purchase, you can find your invoice in your purchase history on IKEA.ca.
If you have checked these options and are still unable to locate your invoice, you can contact IKEA Customer Service online via chat or by calling our customer service line at 1-866-866-4532 (IKEA).
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