What should I do if my delivery is blocked?
If you see an error message in your order or delivery, please get in touch with us so we can have a look at the issue.
Please contact us via chat or by phone so we can check the status of your order. Our apologies for any inconvenience you have encountered.
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Depending on the situation, there are several options available to you.
Read moreIKEA offers Home Delivery, Parcel Delivery, and Click & Collect. Home Delivery includes 'Doorstep' and 'In-Home' options. Parcel Delivery is ideal for smaller items through post, and Click & Collect allows you to pick up your order from an IKEA store or Pick-up location. Lastly, in certain areas we offer Curbside Delivery.
Read moreIf something is missing after delivery or pick up from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
Read moreTo use this service, add smaller items to your cart, select the 'Parcel Delivery' option at checkout, and provide your delivery address and any special instructions. You'll receive a confirmation email with estimated delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure a safe place is available if you're not present and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), contact IKEA Customer Support.
Read moreDelivery lead times vary depending on the size of your order and the location.
Read moreWe sincerely apologize for any inconvenience you may have encountered.
Read more